There can’t be many – if any – individuals left who haven’t in some way had their lives disrupted by Coronavirus, or COVID-19 as it’s also known.

Commercial organisations such as law firms are continuing to strive to keep up with the challenges the outbreak has presented. But as it spreads, many are finding their clients impacted by the virus, as well as the ability of their solicitors to carry out work. One London firm temporarily closed its office after a potential case of Coronavirus recently, and another international law firm has confirmed its employees will be working remotely wherever possible.

The problem for many law firms is that legal work requires a degree of team effort. And although many solicitors can do some of their work remotely, the usual pace will drop if teams are not together at the firm. Also, litigation, which requires a physical presence in court, is becoming increasingly hazardous – not only for the solicitors involved but their clients, the witnesses, experts, judges and court staff.

In light of this situation, what steps can your law firm take to minimise disruption?

In this article, I offer four simple strategies to help reduce the impact of Covid-19 on your law firm to ensure you mitigate risk, protect your employees and support your customers.

1. Nerve-Centre Management

In such unusual circumstances, when it’s easy to panic, a calm and focused leadership is crucial. Therefore, your first step should be to surround yourself with other senior partners or business managers who can help diffuse any panic. A thorough, clear action plan is critical to help you plan and execute strategies to manage the challenges going forward over the next few months.

The management team should be in alignment on the methods you are implementing to cope with challenges that may arise. Integration is paramount, and a transparent communication system between partners and the wider legal team is crucial to ensure not only employee buy-in but that your team continues to place trust in your leadership ability and understands the processes in the action plan.

2. Protect the Workforce

The safety of your employees is paramount. Therefore, strategies such as staggered work times and social distancing will help to keep your legal team healthy and stress-free. This will enable you to continue operating during the outbreak with as little disruption as possible.

You may wish to introduce additional, short term policies such as flexitime, initiate help for employees to work at home, and provide onsite guidelines for those still coming into the workplace.

Measures to consider include:

Remote Working

Where it is possible and practical, you may decide to encourage employees to work remotely, especially if they are in an at-risk group. Providing the necessary equipment, they will need such as laptops, cameras for online meetings and other work-related items will not only reduce the stress of individuals but will allow them to perform as well from their external base as they would in the office.

Be mindful to keep in touch regularly. In essence, this will allow you to monitor productivity but also, and as importantly, it will permit you to check up on the mental health of your employees and ensure they are not feeling isolated.

Additionally, providing a schedule of activity will help them focus and stay motivated. It will also serve to clarify responsibilities so that everyone knows what is expected of them.

Office Working

Ensure there are systems in place to minimise risk for your employees in the office. Discourage physical contact including handshaking, and provide hand gels, reminders about good handwashing practices and ensure surfaces such as door handles, handrails, tables and desks are disinfected regularly.

Postpone internal team meetings, or hold them virtually to minimise exposure.

Remember also to be sensitive to external factors over which your employees have no control. For example, as and when schools and nurseries close, there will be some inevitable flexibility required to enable parents to cope with childminding duties. Additionally, some older children coming home for the Easter holidays may not be able to return to university. So, understanding and empathy are called for, and it’s wise to have a contingency plan in place in case you find yourself short-staffed at any point.

3. External Engagement

Also of importance is external engagement – ensure you keep your stakeholders and clients safe by:

Minimising Face to Face Contact

Routine conversations between solicitors and clients can take place via Skype, Zoom or telephone calls to minimise direct contact.

Using Video Testimony

Currently, an emergency bill is about to be pushed through parliament here in the UK. This bill includes a provision that in several stages of a dispute, video testimony will be allowed in civil (and criminal) courts to minimise the current risk of contracting the virus.

Keeping in Touch

It’s also good practice to communicate with your customers regularly to keep them up to date. Fact-based updates and electronic (or paper-based) communications covering how to contact your firm, what to do if they have a case coming up and other relevant advice, will keep levels of trust high in your firm’s capability to handle the challenge.

Be transparent with your clients. After all, this situation is affecting everyone, and they will appreciate your honesty. Clear communication guarantees an empathic response:

Harvard Business Review advises: “When customers are separated from the work that’s being done behind the scenes to serve them, they appreciate the service less, and then they value the service less.”

These actions will also help confirm you as a law firm that clients can rely on in times of disruption and position you as a calm authority.

Avoiding Unnecessary Travel and Events

It’s wise to steer clear of conferences and other law-related events, although most are likely to be cancelled anyway. Similarly, avoid business travel and encourage your team to do the same.

4. Plan for the Long-Term

Although the situation in China seems to be improving, the ripple effect of this pandemic is set to last for some time yet.

Therefore, an immediate response is vital, and many law firms are pursuing initial coping strategies to ensure the best outcome for both employees and clients, in so far as is possible in the short term.

But it’s important to remember long term responses – McKinsey report that there could be other repercussions such as financial implications and shifting industry structures. So, it’s essential to ensure your management team are dedicating some time to planning responses that focus on possible long-term requirements.

We currently do not know the outcome of this virus. However, what is clear is that those law firms who act now to protect their employees and customers, address challenges and help mitigate damage in whatever way they can, will be better placed to cope successfully and come out of the other side stronger.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

With increased demands and intensive competition in the legal marketplace, law firms need to have strategies to deal with difficult situations that may arise from time to time.

Whether it’s interpersonal conflict, loss of a significant client account, staff retention issues or external forces at play, remember that those law firms who exhibit agility and understanding will be better placed to deal with challenges and achieve success.

The composure and reaction of your senior management team or partners are paramount to dealing successfully with stressful situations. Today’s legal environment calls for leadership that not only elevates overall performance but can instil a sense of support in the team.

This article seeks to provide some strategies you can quickly implement to help you deal with any problematic situations or challenges that may arise in your law firm.

1. Establish the Facts

Whatever the situation, the first strategy to remember is to establish the facts. That means taking a step back from any potential drama and considering the certainties.

Whether it’s examining the details or gathering your emotions, by stepping back from the issue, you allow yourself time to think and focus.

One method a colleague of mine uses is the ‘four-step approach’. Imagine an important client has just telephoned to request paperwork that you thought wasn’t due until the following week. The first reaction may be to panic, but [without judgement or emotion] it’s more helpful to seek, without judgement or emotion, to:

• See – Firstly, what do you see has just happened? E.g. a client has requested paperwork urgently
• Hear – What can you hear? E.g. I heard them say they need this paperwork by noon tomorrow
• Fact: How much time have I to potentially work on this? E.g. I have an hour free today, and some free time tomorrow morning.
• Result: What does this data tell me? I have time to complete it, after all.

This method is useful in providing time for you to cool off and gather your emotions instead of reacting to the situation. Initial responses are usually highly emotional and are rarely helpful. By allowing yourself time to focus rationally on the issue, you can identify ways to work with or around it.

Deep breathing and counting to ten is also a useful, and sometimes underrated, way of calming yourself down so you can think logically about the issue.

2. Ask Questions

It’s inevitable that people working together will sometimes have varying opinions, ways of working or traits that can lead to conflict in the workplace. It could be personality clashes, different communication styles or a misunderstanding.

A recent study in the Harvard Business Review says that nearly 70% of managers are uncomfortable communicating with employees, but clear and transparent communication can prove the best way to alleviate challenging situations; it can establish facts, solve issues and goes a long way to help develop trust and cooperation for the future.

Can you ask individuals to elaborate on the problem? Or confirm with them what you believe the problem is? Or even ask what you can do to help?

Forbes advises diffusing almost any challenging event with five words: “What else could this mean?” In other words, what could this situation lead to – new perspectives, new possibilities, new explanations or new outcomes? Turning a situation on its head in this way can open up opportunities for solutions.

And remember when asking questions to establish the facts – it’s equally important to listen to the reply. Which leads me on to my next point.

3. Listen

You can’t understand without first listening.

We all see things from our own perspective, and everyone has triggers than cause reactions. And that can sometimes cause someone to be seen as being ‘difficult.’

Active listening means concentrating on what the other person is saying, without formulating your own response in your head at the same time. As humans, we are wired to want to get our point across. But sometimes the other person may just want to have their point of view heard. Giving them the space to voice their concerns or opinion is all it takes to alleviate a problematic situation.

The art of listening requires you to hold back your own responses and immerse yourself in the other person’s account. It requires you to suspend the urge to control or instruct others, but the benefits are that by listening attentively, you can help diffuse matters quickly.

4. Seek to Understand

In his book The 7 Habits of Highly Effective People, Dr Stephen Covey advises, “Seek first to understand, then to be understood”.

If a situation has arisen between individuals. You can use empathy to acknowledge how they feel. In other words, stepping into the other party’s shoes and seeing the conflict situation through their eyes, rather than your own. Additionally, by seeking to understand another’s point of view, you avoid your own emotional response and can weigh up the facts logically.

It’s wise to avoid making assumptions, or fuelling a situation with hostile or dramatic words; by seeking to understand what is going on in the other person’s head and following Covey’s advice, you will be able to process the subtle clues that will enable you to understand better.

5. Be Professional

As a legal professional, you know the value of maintaining this aspect of your behaviour, even during stressful situations. Being professional means looking for the positive in the negative and being realistic about whatever the problem is.

Setting goals to overcome the situation can help practically as well as lift morale for your legal team. If you can, offer to help a colleague if they need it, and seek to support the team. This way, a problem can be lessened as your team feel that they are all ‘in this together’ and can work collaboratively to find a solution.

Although it may seem challenging at the time, working together in his way can also help build valuable, strong bonds across your law firm in the long term.

By keeping an open mind and making the best of the situation, you can find solutions and avoid negativity that, if left unchecked, can spiral out of control across a legal team, wasting time and energy, affecting productivity and which could even damage client relationships.

So, think before you act, and stay professional, calm and positive.

6. Focus on the Future

Whatever the situation, the goal should be to move towards a solution.

This could be finding common ground, working as a team to bridge any gaps, remaining flexible to fix problems and agile to adapt to new conditions.

The situation you are dealing with may be critical, such as a significant upheaval in the law firm, or it may be a trivial argument between colleagues. Whatever it is, remember that things will improve given time and that constructive behaviour will see positive results.

The law firm environment has a lot of pressure built into it. Having the ability to accept and release some of that pressure will benefit you, and the rest of your legal team, in the long run.

Next Steps

If you’re reading this article because you are looking to develop your legal team, please call one of the Clayton Legal team on 01772 259 121.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

Specialist legal recruiters, Clayton Legal, conduct an annual salary survey of over 4000 law firms across the UK. This gives us insight into the challenges law firms face and enables us to provide a comprehensive, streamlined and relevant service to our candidates and clients in the legal sector.

Salary surveys capture the detail of the legal marketplace in terms of remuneration offered by law firms of diverse sizes and disciplines. These surveys also highlight the current challenges faced by many firms – from small family-run solicitors to major household legal names.

In a time of political turmoil, with Brexit uncertainty, a skills shortage and a candidate-driven legal marketplace, the information available from such a report offers value and insight that can positively impact your hiring strategies, as well as provide advice on successful methods of ensuring retention of the very best legal talent in your firm.

Whether your law firm is a small family business on the high street or one of the legal 500, this information is critical to your firm’s success and will keep you ahead of the curve.

In this article, I will address the main challenges illuminated by the recent Clayton Legal salary survey that I hope you will find useful when planning your strategies for 2020.

Challenges Overview

The overall challenges for law firms as we enter 2020 lie around recruitment and retention of employees. Sourcing, attracting, hiring and retaining your legal team in a competitive sector and against a skills shortage background remain the priorities for most law firms.

A key challenge for law firms is that legal candidates are seeking higher salaries, and are often attracted by larger firms who can provide higher levels of remuneration. Consequently, many smaller firms are finding the retention of their top professionals challenging. The impact is not just in the loss of a star performer, but an inevitable increase in workload and mounting stress for the remaining team members.

Additionally, for many firms, there is a desire to expand and scale while balancing staff numbers, continuing to provide excellent service and keeping a cap on overheads. Not an easy task.

With these facts in mind, let’s take a look at the challenges exposed by our recent survey, and offer solutions to manage them successfully.

Skills Shortage

One of the main issues the survey highlighted was the current skills shortage in the legal sector.

Across all disciplines, law firms nationwide are finding it problematic to recruit to specialist areas; property, in particular, is still experiencing significant skill shortages.

Although there is a sufficient number of law graduates per se, not many have any previous experience, and there is a specific gap in the market for candidates with more than three years of PQE.

In addition, a drop in the level of general background education of candidates is reported. Firms describe inferior standards of written and verbal communication skills, including grammar, spelling and vocabulary.

With many disciplines struggling to recruit in specialist areas, law firms need to review their strategy for hiring to be able to combat this situation. So, what is the best way to attract the top legal professionals to your firm?

Attracting Talent

Securing the right legal professionals for your firm is a challenge many currently face. In a candidate led marketplace, how can you stand out above the others as a preferred employer?

Even though competition for candidates with talent and specialist experience is fierce, there are ways to attract top talent to your firm.

Although salary remains a critical factor for legal job seekers, benefits packages add value to your firm. In addition to the traditional pension contributions, flexible working and staff will-writing schemes, there has been a rise in recent years of firms looking to attract candidates by thinking ‘outside the box’.

Hence, many firms are adding additional offers to their benefits package, including duvet days, free fruit or other healthy snacks, enhanced maternity pay, and sabbaticals to attract and retain legal professionals.

Which leads me on to the third challenge.

Skills Retention

High staff turnover, a mobile workforce and increased competition from other firms are factors that you can’t ignore. So, here are three suggestions for ensuring your critical talent want to stay and grow their career with you.

Wellbeing

We know it’s not just about salary. Wellbeing is cited as a growing area which can attract and retain talent by offering a supportive environment, excellent workplace culture and better work-life balance.

Also, with recent emphasis placed on mental health in the workplace, by cultivating a culture of wellbeing and inclusion, you will gain happier employees and consequently, higher retention rates.

It’s worth noting that a wellness programme not only builds camaraderie, but research has shown the significant benefits of regular exercise in helping to increase happiness levels and lower stress.

Learning Opportunities 

 Creating a supportive environment means actively seeking to support and nurture your legal talent throughout their career. Feedback, mentoring, recognition of achievements and a focus on lifelong learning opportunities will demonstrate investment in your employees.

LinkedIn’s 2018 Workforce Learning Report showed a huge 93% of employees would stay with their employer longer if an investment were made in their careers.

Offering the opportunity to develop additional skills and qualifications will demonstrate your commitment to your legal team, resulting in higher productivity and establishing your firm as an inclusive and invested employer.

Diversity

Workplace diversity was one of the critical trends last year – with no signs of stopping as we head into 2020.

Proactively hiring for difference in gender, race, age, ethnicity and outlook will contribute to making your law firm diverse and encourage your legal talent to stay.

Diversity also brings in more clients, spurring economic growth as well as leading to increased innovation. Creating an excellent company culture that embraces diversity will result in a dynamic workplace that helps sow the seeds of creative ideas. Your legal team will feel valued and more likely to want to grow their career with your firm.

Implementing these benefits will improve employee engagement and heighten your chances of holding on to top performers, even against the lure of bigger salaries from the competition.

Conclusion

Despite the recent election win, the stark reality is that there is still a considerable number of unanswered questions in relation to the UK’s economic future, the impact of which are likely to be felt by law firms up and down the country as we go forward in 2020.

In the face of continual changes, the pressure to exploit growth opportunities while remaining agile is high – but for those law firms that can adapt and hone their attraction, hiring and retention rates, 2020 could prove the most successful year yet.

Next Steps

If you’re reading this article because you are looking to develop your legal team, or you would like a copy of our Salary Survey 2020, please call one of the Clayton Legal team on 01772 259 121.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from Partners to Legal Executives, Solicitors to Paralegals and Legal IT personnel to Practice Managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

Attrition rates in UK law firms increase by 34%

Law firms up and down the country are fighting to keep hold of their legal talent according to specialist recruitment agency Clayton Legal’s 2020 salary survey. The most comprehensive of its kind in the UK involving over 4000 law firms, Clayton’s survey offers a unique insight into the challenges facing law firm in the country across every region. Significantly, these results come after an optimistic 2018 survey when 78% of firms reported decreased attrition rates from the previous year. So why the sudden reverse?

According to Clayton Legal’s latest report, the lure of bigger salaries from larger firms is enticing candidates away, placing greater economic pressure on smaller firms forced to compete. Yet financial remuneration isn’t the only factor at play. According to Lynn Sedgwick, Managing Director of Clayton Legal, “candidates are looking for a better work-life balance and workplace culture, and they’re prepared to move firms in order to get it. We’re increasingly seeing a real parallel with those firms that are offering attractive workplace benefits, and those that are able to hold onto their top talent”. The survey reports that flexible working is the second joint most popular benefit offered by firms in the salary survey with private health insurance, additional holidays and professional study support as other popular draws. As Lynn highlights “employee expectations are high and law firms know that in order to keep hold of their talent they need to be offering something beyond a competitive salary – those that don’t adapt to the current candidate-driven market are finding themselves at real risk of losing their legal talent”.

Of course, the challenges faced by law firms in 2020 aren’t just around retaining candidates. Clayton’s survey discovered that finding and recruiting them in the first place is just as important a factor; a task that’s easier said than done when you’re operating in the midst of a nationwide talent shortage. According to the salary survey, 54% of firms are experiencing a reduction in the availability of legal skills across the board, and in particular a gap in the market was reported of candidates with more than 3 years PQE. “We’re seeing plenty of graduates coming through to sustain the breadth of entry level roles in the industry”, explains Lynn. “However, those with experience – and in particular specialist experience – are lacking, and it’s independent firms that are feeling the brunt of it”. For legal firms in the UK, the economically unpredictable year ahead is far from reassuring and with Brexit ever looming, firms have to look at ways to expand and promote growth while keeping overheads to a minimum. It’s a tough game to play when you’re under pressure to retain your key talent. The uncertainty of Brexit will no doubt remain a key challenge for firms in 2020, and the impact this will have on profit performance remains to be seen.

Clayton Legals salary survey shows that it’s not all doom and gloom though. Thinking outside the box when it comes to benefits can really pay off with the report citing duvet days, free fruit and healthy snacks, and enhanced maternity pay as benefits with strong appeal. As Lynn explains, “added benefits that offer something different to the traditional can really set firms apart from the competition, and act as a useful leverage tool when higher financial offers aren’t an option”. Increasingly too it’s been reported that firms are starting to address health and wellbeing initiatives within the workplace, with inclusion and diversity now at the forefront of employee engagement.

Despite the challenges of the year ahead, effective talent attraction strategies remain the key to combatting recruitment issues. Firms overwhelmingly reported that professional legal recruiters were the single most effective source of recruitment within the industry. Specialist recruitment partners that have an in-depth knowledge of the market as well as an extensive network of candidates can play a major part in enabling firms to not only recruit carefully, but to retain that talent for the long term; a strategy that will no doubt be the key to success for any law firm in 2020.

With over twenty years’ experience helping law firms recruit and retain their talent, Clayton Legal can provide expert recruitment advice and support to help build and grow your talent pipeline. Specialising in all areas of law, and with unique and expansive access to exclusive candidate databases, get in touch today to find out what they can do for your law firm. To start a conversation or to request a copy of the latest 2020 legal salary report, please visit their website, or contact them directly at enquiries@clayton-legal.co.uk or call 01772 259 121.

Challenging workplace conversations are an inevitable part of the role of senior legal professionals.

Whether it’s a case of letting your Solicitor know they are not going to be considered for promotion this year, or a disciplinary meeting with a Fee Earner whose attitude has slipped recently, sometimes you will need to have a difficult conversation with a colleague.

In this article, we look at the steps you can take to ensure you are well prepared for challenging conversations, so that you can handle them in a calm and considered manner to achieve positive results.

Tackle the Issue

Nobody likes conflict.

It’s tempting to steer away from awkward discussions – but if you don’t deal with a situation, it can soon escalate into something much more severe. And that can damage your team and even your law firm.

Moreover, difficult conversations must be handled with competence. This ensures that the individual can learn from the experience and take away insights into their behaviour or the reasons behind a decision.

Set Aside Time

If you need to have a challenging conversation, it’s wise not to be tempted to catch them for a quick chat in the corridor. That can appear unprofessional, and it doesn’t show commitment to your team.

Instead, give the individual your undivided attention. Arrange a private meeting and make sure you allow yourself plenty of time to discuss the issue.

Plan What You Want to Say

Firstly, when planning your conversation, it’s crucial to nail down precisely what you want to say.

Consider the main points you want to make in the meeting and the key issues you need to address. Additionally, make sure you have all the facts and relevant documentation to hand.

Base your conversation on behaviour, NOT your judgements about an individual’s actions too.

When you are sure of what you want to say, you then need to think about how you’re going to say it.

Choose How You Will Address the Issue

It’s crucial to choose your words carefully; they will make all the difference as to how your comments are received.

For example, if you need to reprimand one of your Legal Secretaries for their weak team performance, you could explain how it affects everyone else in the team by holding up the information they need; and how that then impacts on productivity across the law firm as a whole.

Explain how by playing a more collaborative role, they can ensure that procedures are timely, creating more positivity across the whole team and creating stronger bonds.

Stick to the Facts

This is an important meeting, so there’s little point in spending time skirting around the main issue with small talk. Getting straight to the point is critical – and the chances are the person you are talking to already knows the fundamental premise for this meeting and will also want to deal with the issue.

If you are referring to behaviour, it’s vital you stick to the facts. So, give specific examples so the person can recognise where they went wrong, or why something is or is not going to happen.

Stay Professional

Resorting to accusations, or becoming emotional, will not help you handle a challenging conversation well.

So, it’s vital to remain professional and keep on track. Be direct and aim to deal with the matter using impersonal and positive language wherever possible.

Removing personality from the conversation will enable you to stay focused and able to bring the discussion to a favourable outcome. This will allow you and your team member to move forward positively, without becoming emotional.

Show Empathy

Of course, while remaining professional is paramount, that doesn’t mean you’re not human. A good leader shows empathy – it demonstrates you are an understanding and compassionate leader who wants the best for your team.

Whether you are dealing with a disappointed legal executive who hasn’t made the grade to senior level, or a disruptive colleague, your conversation should demonstrate understanding and empathy.

For example, your disengaged litigation solicitor may have problems outside of the office, or be suffering from stress with a large caseload – and while that may not excuse their behaviour, it’s essential to give them the chance to tell you their side of the story.

Be Willing to Listen

In addition to showing empathy, active listening is a critical part of leadership. So, be prepared to allow time for the individual to respond to what you are saying and listen to their comments.

If someone is disappointed in finding out they have not been put forward for promotion, they may want to discuss with you the reasons why or find out what their options are going forward.

On the other hand, if it’s a disciplinary, or a conversation about behaviour or output, the individual may want to tell their side of the story. Remember, you may not have all the facts to hand in an issue, despite your preparation, so allow them to speak and put their point across.

Provide Solutions

A challenging conversation isn’t just about airing our grievances or giving bad news – it needs to be constructive.

So, finally, concluding your conversation should show the individual the ‘What next?’ steps.

Your meeting should have covered situations and behaviour, how to move on from that and clearly indicate that a line has been drawn.

No-one wants to think something like this will hang over them, so ending your discussion on a positive note will enable you both to move forward successfully.

Your conversation should enable them to understand that you are investing in their future by helping them be the best they can be.

Creating a positive scenario as the outcome for change provides psychological safety for the individual, enabling them to see a goal they can work towards and helping them understand the point of the conversation is to achieve a way forward.

Next Steps

If you’re reading this article because you are looking to develop your legal team, call one of the Clayton Legal team on 01772 259 121 and let’s have a conversation to explore your options.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from Partners to Legal Executives, Solicitors to Paralegals and Legal IT Personnel to Practice Managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

Workplace stress is damaging to both the health of the individual and their everyday effectiveness in your law firm.

The Law Gazette recently published research indicating that lawyers are the second most stressed professionals in the UK: a whopping 93.5 per cent experience workplace stress and reporting feeling regularly overworked, exhausted and anxious.

93.5%. Just take a moment to let that figure sink in.

Feeling overworked and stressed tires your brain, preventing you from applying 100 per cent to the job in hand – and can eventually damage the success of your law firm.

So, what are the signs to look for, to prevent overwork and stress in your legal team?

In this article, we’ll examine four of the main stressors that can result in poor performance, burn out and damage to the firm’s position and revenue – and how you can combat them.

Stress Factor 1: Too Much Work

Problem: Even if you enjoy your legal job, you’re more likely to make mistakes when you’re overly busy or tired. The stress of having more work than you can cope with leads to performance drop-off. We all love to think we can multitask effectively, but research shows conclusively that we are terrible at it.

Low morale is often a tell-tale sign that all is not well with your legal team – overworked employees feeling less engaged and may become withdrawn from their colleagues.

Additionally, having too many cases on your desk makes it easier to lose sight of the bigger picture. Stress can accelerate at an alarming rate into burn out, as colleagues tear through their to-do lists to accomplish all the tasks that face them.

Solution: Avoiding burn out is paramount for the success of your legal team. Understanding individuals work patterns – such as when their productivity levels are highest, will help you focus on who works best and when.

Additionally, taking regular breaks can help with goal reactivation. So, encourage your team to regularly step away for ten or fifteen minutes and refocus, re-energise and say mindful of their objectives.

Make sure your team are fully trained to cope with the work they are being asked to do – it’s sometimes easy to overlook the fact that team members may be struggling with new duties and procedures.

Finally, I would recommend operating an open-door policy, or at least time when you are available for your team to talk to you about any concerns they have. Support (more on this coming up) is critical in enabling you to keep an overall picture of the mental wellbeing of your legal team, and for them to feel they have the understanding and support of their manager.

Stress Factor 2: Long Hours

Problem: In the legal world, professionals often put in long hours: from working late to finish case notes, responding to emails at all hours, and willingly working additional hours over weekends when the need arises – legal professionals are committed to their job.

But are you guilty of developing a culture where this has become the norm in your firm? When Senior Solicitors and Managing Partners put in the hours, additional work often cascades down to junior staff, creating a culture of overwork for everyone.

It’s not uncommon for senior professionals to be driven by ambition, pride, a desire to prove they’re important, or an overdeveloped sense of duty. And while some drivers can be positive, others are not.

Research suggests that more input does not necessarily mean more output.

Studies have found that overwork and the resulting stress can lead to all sorts of health problems including impaired sleep, excessive drinking, depression, heart disease and impaired memory – and while these are disastrous for the individual, they are also terrible for your firm in terms of absenteeism, higher turnover and lower productivity rates.

Solution: Take a step back for a moment and think about your drivers for working longer hours. Are they psychological? Or are they a necessity?

If you can, try to reduce the hours your legal teamwork, so that they can at least go home early on some nights of the week.

Perhaps you need to think about hiring additional employees to ease the strain on your team?

Stress Factor 3: Lack of Support

Problem: If your legal team don’t feel supported by Senior Solicitors and Managing Partners, there will be a dive in productivity: fact.

It could be that your team are not enjoying a good office culture with regular and transparent communication on issues.

Lack of support often manifests in a dearth of communication. I often hear candidates complain that the hard work they do disappears into a void with senior colleagues and is never seen again, without explanation.

Holding up the system can cause a real headache for those in your legal team who are eager to progress a case – they want things to move quickly and are motivated to do an excellent job for the client. So, when files become bottlenecked, it can cause stress to those waiting for an answer before they can advance further.

Solution: Check your processes, reflect and evaluate the effectiveness of individual stages – is everyone contributing in a timely fashion or is there a bottleneck? Can processes be made smoother and therefore, quicker to implement? Can you give autonomy in some sectors?

Of course, If everyone involved is critical to the process and working hard, it could be that some things take time and can’t be rushed. In which case, communicate this to your team, so they understand.

Stress Factor 4: Employee Turnover

Problem: Does your legal team have a high turnover rate?

A stressful working environment can result in your law firm having a more difficult time attracting and keeping high-quality talent.

And staff retention problems can quickly impact even the most hard-working legal team. Not only in an increase in workload for individuals who have to cover missing team members, but on the firm itself.

A constant need to hire and train new employees can see your law firm veer away from its mission and vision. This can negatively impact your employer brand in the marketplace if productivity and standards begin to drop, and clients may start to look to other law firms.

Additionally, employee turnover has a direct impact on company revenue and profitability. The time and associated costs of having to seek new employees, interview, review applications, hire and onboard can see your law firms’ turnover rates plummet.

Solution: By retaining employees, law firms can provide a higher calibre team that positively affect the bottom line. Lower turnover rates can be achieved by improving your firm’s company culture; providing training and upskilling opportunities, rewarding employees for good work, offering a clear career pathway and creating a culture of trust.

Conclusion

Stress management is necessary to ensure you keep your legal team focused, driven and happy – and your firm profitable.

If you see signs that your team is faltering under heavy caseloads or other factors that can lead to problems, it’s wise to tackle the situation immediately. By looking at the source of the stress objectively, you can work towards identifying solutions.

Next Steps

If you’re reading this article because you are looking to develop your legal team, call one of the Clayton Legal team on 01772 259 121 and let’s have a conversation to explore your options.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from Partners to Legal Executives, Solicitors to Paralegals and Legal IT Personnel to Practice Managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

As a legal professional, do you often find yourself derailed at work – from the frequent requests for client meetings to email messages, or seemingly endless caseloads and calls on your time?

It can sometimes feel like you’re being pulled in all directions the second you step into the office. So, focusing on using your time and energy effectively should be paramount to ensuring the success of your law firm, as well as your sanity.

In this article, I will share the secret productivity hacks top legal professionals use to make the most of their working day – they’ll work for you too!

1. Eat the Frog

Firstly, let’s start with one of the main time-consuming issues – that vast amount of paperwork you need to plough through. It may be a report you need to complete or a case you have to prepare; whatever it is, it looks daunting, and you, therefore, spend time ignoring it rather than tackling it head-on.

It was Mark Twain who coined the phrase ‘Eat the Frog’. The basic premise is that if you have a significant but slightly overwhelming task to complete, (i.e. your ‘frog’) – do it first thing in the morning.

Not only is it more likely your productivity levels will be higher earlier in the day, but it will mean you can get it off your desk and concentrate on other work without it looming at the back of your mind.

If you find it challenging to tackle substantial tasks in one sitting, try breaking them down into smaller chunks. Then eliminate all other distractions and make a stat. Sometimes once you’ve started, the rest comes easy. This is because of the dopamine rush we get when we feel productive, and you can harness this to get the job done.

2. Control Your Calendar

Online calendars are a useful tool when planning your time allocation – but be sure use them consistently. Leaving spaces where you have plans will indicate to others that you are available.

So, block out the time you need to tackle critical tasks – and (top tip) if you feel you need thinking time block that out as well. That way, you won’t be thwarted by an unexpected meeting request from a colleague.

3. Plan in Advance

As well as ensuring you have all your needed time blocked off on your calendar, planning is key to managing your productivity. Creating a smart to-do list will help you focus, and save time trying to juggle multiple tasks at the same time (spoiler: this never turns out well).

Getting into a habit is crucial – so, every evening, list five essential tasks you want to accomplish the next day. Doing this means you will already have your agenda when you arrive at the office in the morning.

Rank the tasks in order of importance (remember – Eat the Frog), so you are in control of what is essential, rather than what is pressing (or what sounds easy to tick off the list).

4. Manage the Ping

We are increasingly are overwhelmed with distractions from various connected devices, and legal professionals are no exception. With smartphone and tablet use increasing at a rapid rate, we now spend the equivalent of an entire day every week online.

Harvard Business Review reports that this reliance on our technology is stopping us focusing. And Stanford psychologist Emma Seppälä says: “By constantly engaging our stress response [when we check our phones], we ironically are impairing the very cognitive abilities — like memory and attention — that we so desperately need.”

Being in a perpetually hyperconnected state doesn’t allow us the opportunity to process, recharge and refocus our thoughts and energy. So, set aside specific times to check your phone messages, email and other digital distractions. For example, you could check incoming mail at 8 am, 2 pm and 5 pm.

And don’t forget to put your devices on silent.

5. Cut Meeting Time

Are you inviting just the essential people to your meetings? If not, you should be!

Countless studies, including this 2015 HBR research, have shown the benefits of smaller teams.

Focus and responsibility are more challenging to coordinate with a big group. And if you invite colleagues who are not critical to discussions, you will end up with half of the group staring silently at their laptops for the duration of the meeting.

Additionally, it’s worth considering stand up meetings – they are not for everyone, but they certainly cut down on time. If you can’t face the thought of a stand-up meeting, consider quick ten minutes catch-ups over coffee. That way, everyone doesn’t get settled in for the long haul in the boardroom, where scope creep can flourish.

6. Know When it’s Good Enough

Many legal professionals are just that – professional.

But sometimes it’s easy to slip into wanting to make everything perfect. And while I’m not suggesting you should cut corners, sometimes good really is good enough.

For example, if you’ve spent days working on a report and you know it’s finely crafted, ask yourself -will it make any difference if you send it to your senior partner now, or wait another night to tweak it even further? Is it good to go?

7. Don’t Forget to Delegate

Failure to delegate can result in overwhelm.

You don’t have to take on everything yourself. Your competent and professional legal team are there to help!

So, delegate work where you can. Not only will it free you up to concentrate on the critical cases, but it will also allow your paralegals to prove that they can be trusted to do a good job.

8. Remember to Take Time Out

It’s essential to allow yourself frequent breaks. Taking time away from your desk provides the opportunity to reflect, de-stress and recharge, leading to better levels of productivity.

Additionally, it’s critical to keep learning new things to expand your knowledge and creative thought. So, invest in lifelong learning – from training on how to use the new computer data programme in your law firm, to reading up on the latest legal cases and news in the Law Gazette.

Next Steps

I hope these hacks have provided you with some useful tips on managing productivity better to get the most out of your day.

If you’re reading this article because you are looking to develop your legal career, call one of the Clayton Legal team on 01772 259 121 and let’s have a conversation to explore your options.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from Partners to Legal Executives, Solicitors to Paralegals and Legal IT Personnel to Practice Managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

From artificial intelligence for candidate sourcing to a new generation of employees – what does the future hold for the legal profession and its employees?

As we enter a new decade, now is the ideal time to focus on the predicted trends in legal recruitment and ask which ones will dominate the legal recruitment sector in 2020.

Recruiters are conscious that significant changes are ahead in the next twelve months. A retiring baby boomer generation, advancements in technology and a new generation with a considerable set of alternative world views will join the workforce, impacting on current employees, law firms and their clients.

So, in a legal marketplace where it seems change is the only constant, what can you, as a legal professional, expect to see over the next year?

In this article, I will address some of the critical areas predicted to impact on the legal recruitment arena in 2020.

1. Automation

Advancements in automation technology mean that sifting through individual CVs is becoming a thing of the past for hiring managers and recruiters. Today, automation can take the strain – and time –out of the hiring process by helping facilitate candidate screening, scheduling (and conducting) interviews and performing skills and personality analysis (more on this later). For candidates, this will mean paying extra attention to constructing job applications and CVs to ensure the right words are picked up by automated processes.

Additionally, a rise in e-discovery professionals is expected. This rapidly growing legal field will aid legal professionals, offering significant advancements in technology to facilitate legal procedures and manage electronic data in 2020. E-discovery allows both parties in a lawsuit to discover information in possession of the other, without the inevitable hold-ups created by physical searching for paperwork and holding vast quantities of data in paper form.

2. Psychometric Testing

Alongside other new ways of hiring, such as video interviewing, is a surge in preference for psychometric testing. First developed in the early 20th century, this tool has gathered credence as a valuable asset within the hiring process. It is predicted to gain further traction as one of the go-to methods of selection in 2020.

Psychometrics will save employers time, help ensure the ‘best fit’ candidates are selected for an interview, maintain a consistent standard for hiring, and enable employers to work out the best personality type to enhance their legal team.

For employees, it will mean a better chance of aligning their ethos with that of the firm they want to work for, and ensuring that they will be a good mix with colleagues at the firm, if successful in their application.

3. Employer Branding

Purpose-driven firms evolve faster than others, and in the new decade, employer brand becomes more crucial than ever in positioning law firms in the legal marketplace.

Employer brand encompasses the vision, mission and goals of the firm. Those who ensure their brand is seen favourably in the marketplace will see an upsurge in top legal professionals who wish to work for them.

For candidates, clear employer branding will enable you to know precisely what the firm stands for – their culture and goals – before you apply for a position. Once in place, good company culture and EVP will ensure you want to stay and grow your career with that firm and help them achieve long-term aspirations.

4. Hiring on Attitude

More and more employers are discovering the merit of hiring on attitude rather than skillset – good news for many candidates.

There is a rise, backed by evidence, that attitude is a considerably more significant predictor of success than IQ, and that disengaged, negative employees can have a costly impact on the economy.

So, it stands to reason that as we move into a new decade, law firms realise that employees with a positive outlook, good communication skills and well-developed emotional intelligence are the way to create a successful legal team and enhance the firm’s financial position.

So, for those looking for a new legal role, it will be crucial to offer a robust set of transferable skills and show a positive attitude.

5. Candidate Experience

When it comes to hiring, it used to be the case that the employer had the upper hand. Not so any longer. With so much competition for top talent in today’s legal marketplace, would-be employers must make sure to provide an excellent candidate experience.

2020 is likely to see a rise in the pressure on firms to offer an enticing combination of salary, benefits (more on this next) and company culture to attract new talent and enable them to feel connected to the firm’s culture and philosophy. Firms will need to manage their hiring process effectively to avoid losing candidates and consistently maintain an excellent reputation via social media.

In effect, this means that candidates can expect to enjoy a smooth and professional hiring process and onboarding experience.

6. The Desire for a Better Offer

Competitive hiring market means that to secure talent, employers will need to re-examine not only the remuneration on offer but the whole benefits package.

Candidates can expect to see flexibility in working hours, with employers offering (where possible) working from home options. For Millennials and Gen Z, who see work-life balance as a critical decider when looking for work, these flexible working options could be the deciding factor in deciding which law firm to work for.

Alongside better benefits, employees desire for a workplace that matches their ethos and values is expected to grow significantly. Consequently, law firms who embrace the concept of company culture will be positioned firmly at the front of the pack for jobseekers.

7. Diversity and Culture

A study by McKinsey & Co in 2015 found that companies with greater racial and gender diversity were 35 per cent more likely to have higher financial returns than the respective industry average.

And since then, employees desire for an excellent company culture that embraces diversity in all its forms has grown. Company culture is a pivotal part of the decision-making process for candidates with multiple job offers – and this trend looks to build, with more and more firms realising that they need a great company culture and career pathway options offer as well as a good salary.

8. Rise of the Next Generation

Baby Boomers will continue to retire in large numbers as we enter the new decade. This will have an inevitable impact on the legal arena, as an estimated seventy-five million retirees will see a surge in demand for legal services focusing on retirement planning, securing assets for the next generation, and the legalities of living arrangements for old age.

For the younger generations entering the marketplace as high tech and hyper-connected individuals, a rise in employers recognising what drives this generation will enable them to find their place in a forward-thinking law firm with excellent career prospects. And with their passion for innovation, new employees will thrive in their legal career where they are recognised and appreciated for the skills they bring to the workplace.

Conclusion

While it’s impossible to predict the economic future, it is relatively safe to say that advancements in technology, innovation and a Gen Z surge will define recruitment in 2020.

Legal services are one of the most important world markets, and with a demand for legal services comes a competitive race to attract top candidates to firms. Therefore, legal professionals can expect to have a variety of options open to them when looking for a new role and can look ahead to a fulfilling legal career that enables them to achieve their ambitions.

Next Steps

If you’re reading this article because you are looking to develop your legal team to stay ahead of your competitors in the new decade, call one of the Clayton Legal team on 01772 259 121 and let’s have a conversation to explore your options.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from Partners to Legal Executives, Solicitors to Paralegals and Legal IT Personnel to Practice Managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

The ‘war for talent’ is much documented at the moment across many sectors as the number of vacancies advertised continue to grow as firms ramp up hiring activity after a tumultuous 12-18 months. And, according to statistics from Broadbean, despite a 20 per cent rise in vacancies advertised in Q1 2021 compared to the last three months of 2020, applications to those roles rose by only 4% in the same period.

Law Firms are one again competing for the same, sometimes scarce, pool of talent; some of whom are reluctant to move roles against the backdrop of a pandemic and perceived market uncertainty, and some who do have that confidence and have whole host of options available to them.

With Firms jostling for supremacy in the hiring stakes, eager to attract the best talent to work for them, it does beg the question: how does your firm perform when it comes to attracting and hiring the best people – particularly in the current market?

If you’re finding it challenging to hire great talent, it could be that your law firm is repelling would-be employees – and it goes deeper than your salary offer.

It could be down to your Employer Brand.

In this article, I will be looking at how your Employer Brand could be repelling would-be talent from joining your law firm, and how you can redress the balance, create an engaging market presence and attract and retain the talent you want to work for you.

What is Your Employer Brand?

If you haven’t yet heard the term Employer Branding – it’s time to take a leap of faith and embrace this workplace phenomenon. Your Employer Brand isn’t something new – in fact, it’s been around forever, and all firms have one – whether they are aware of it or not.

Your Employer Brand is, in essence, the market’s perception of your firm. It re-affirms what you stand for; your reputation, leaders, history and customer service ethos.

It also goes far beyond these specifics – it includes other’s emotional response to things like your adverts and how they feel when using your services or when talking to others about your firm.

It has a secondary function too. And this is the one that may be repelling talent from your firm.

Your Employer Brand also describes the agreement or ‘promise’ you make to your employees in exchange for their experience, talents and skills. It is how you are viewed as an employer and the attitude and response to your law firm that lives in the hearts of your employees.

This is known as your Employee Valuation Proposition, or EVP, and it’s a compelling factor in attracting – or repelling – the legal talent you want for your firm.

If you’re wondering how to embrace your EVP to make sure you’re attracting the right legal talent to your firm, this article will illustrate the benefits of having a winning EVP, and how to create one to attract new talent.

But first, let’s look at the potential pitfalls of failure to invest in your EVP.

The Dangers of Non-Investment

There are definite downsides to not investing in your EVP. And not just in the general happiness levels of your employees. It can affect your firm in recruiting cost-per-employee, your HR budget, and the overall bottom line.

With the costs of employee turnover being anywhere up to 2.5 times your team member’s salary, depending on their role, it’s worth thinking about investing in your firm’s EVP.

Moreover, as well as lost employee and rehiring costs, there’s also the financial impact of lost productivity, training and the decreased morale of other employees to consider too.

Additionally, when thinking about your EVP, it’s worth remembering that more and more individuals are valuing an attractive workplace culture over salary, and failure to invest in this area of your firm could lead to lower retention and less appeal when compared to other law firms who offer more benefits.

So, investment in your workplace will see attraction and retention levels increase.

The Benefits of Investment in Your EVP

If you needed further reasoning for investing in your EVP, did you know that when top talent wants to work for you, your recruitment costs don’t just drop, they plummet?

The latest figures reveal that costs go down by around 43%. This is mainly because recruiters find it easier to get top talent into law firms they are keen to work for, i.e. those with great reputations. Less persuasion is needed, and therefore turnaround is much quicker.

In addition to this, the rewards of investing in your EVP include definite and measurable upturns in your ability to retain the best employees.

Your EVP embodies your mission and values and is a powerful communication tool for both current and potential employees. It can help you prioritise aspirations and goals for your law firm, and used effectively it can not only attract new talent but re-engage current employees who may have found themselves demoralised or disengaged in their work.

And with a great EVP, your existing pool of talented staff can help drive and promote your firm – not only officially on your company website, but in their social media engagement, recommendations to friends and family, network conversations, job reviews and testimonials.

Provide an excellent EVP – and your team will become cheerleaders for your firm, influencing others around them who may be looking for their next legal career move.

How to Create a Winning EVP

Your EVP is primarily an employee centred approach – it should be defined by and road-tested by your current employees.

Conducting an audit of your current EVP will help you gauge your position in the legal marketplace right now. If yours is short of the mark, consider what can be done to improve it.

Here are some of the things you may wish to look at when considering improving your EVP.

Values and culture. A workplace study found that 56% of employees valued an excellent company culture fit over salary. That’s how vital company culture is to individuals.

By embracing an inclusive and diverse company culture, you will attract new employees as well as retain existing ones, and build morale. And that means harbouring an environment where employees are respected and valued, where there is a shared vision, and where communication, transparency and teamwork are paramount.

Career development. LinkedIn’s 2018 Workforce Learning Report showed a whopping 93% of employees would stay at a company longer if it invested in their careers.

Especially in the legal world, having a transparent career path in your employee’s personal development plan and offering training to achieve it, will set you ahead of your competitors and boost your attraction and retention figures.

Employee recognition. From providing excellent feedback to saying ‘thank you’, it’s crucial for Senior Partners and Managers to acknowledge their staff to maintain a sense of wellbeing and pride in a job well done.

Work-life balance. Investing in better work-life balance for your employees starts with leading by example. So, Senior Partners should set a good example, as well as seeking to develop a more supportive culture where everyone feels they can take advantage of better work like options.

Benefits. From salary to flexitime, gym membership to annual leave allowance, there are many options for a firm to include in their benefits package.

Conclusion

The most exciting thing about your Employer Brand and EVP is that it’s not just about having your mission on the firm’s website.

Employer Branding begins and ends with real people – your employees. By building a great culture for them to work in, you will find that they will not only enjoy working for your law firm, feel engaged and part of a bigger picture – they will actively promote your firm for you.

Attracting new talent starts with making the most of those already working for you – and letting your reputation do the rest.

Next Steps

If you’re reading this article because you are looking to scale your law firm, call one of the Clayton Legal team on 01772 259 121 and let’s have a conversation to explore your options.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have placed thousands of legal professionals in new roles; from Partners to Legal Executives, Solicitors to Paralegals and Legal IT personnel to Practice Managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

Before we look at ways to build a diverse workplace for your legal team, it’s worth thinking about what exactly we mean by a ‘diverse workplace’. There are so many buzz words around at the moment that it’s hard to know what they all mean – and if they communicate the same thing to everyone.

The ‘company culture’ that diversity and inclusion bring have gained momentum as de rigour in the world of work for candidates looking for employment. A recent workplace study found that 56% of employees valued a good company culture fit over salary.

Workplace diversity means employing people with a wide range of diverse characteristics. These could include age, gender, race, religion, cultural background, language, sexual orientation, education, ability, etc…the list goes on.

But it’s not just a fad – there are tangible benefits from offering a diverse workplace in the form of achieving higher productivity and profits for those who embrace workplace diversity in their law firm. And workplace diversity was one of the key trends last year – with no signs of stopping as we head towards 2020.

So, how will building a diverse workplace for your legal team encourage them to flourish? Here are 9 ways diversity can help your law firm achieve success:

1. Increases Creativity

Diversity is one of the critical ingredients for creativity. Diverse solutions come from having multiple options that are provided when you have a group of individuals with different thought patterns, world views and ideas.

In your legal team, having employees who are all very similar in terms of mindset and life experience inevitably leads to a smaller viewpoint overall.

Conversely, harnessing the personal creativity-diversity techniques of a group of people who recognise that everything can be viewed in multiple ways can lead to the generation of more creative ideas. If your Fee Earners and Solicitors come from diverse backgrounds and experiences, they will inevitably have a wider pot of knowledge from which to draw fresh ideas and solutions.

2. Allows Different Perspectives

Different perspectives are beneficial when it comes to strategic planning.

The ability to see things from alternative points of view will allow your firm to better judge which direction it should take in goal planning. Having varied options, and a clear idea of results from those options will enable your firm to decide which is the best route to take to achieve the required overall result.

3. Makes Problem-Solving Easier

Again, the scope provided by a diverse team makes it quicker to problem-solve. Because different individuals think in different ways, it’s possible to quickly come up with various potential solutions to a problem, from which a final decision can be made.

This Harvard Business Review report confirms that diverse teams solve problems faster than cognitively similar groups.

4. Encourages Innovation

A melting pot of novel world views can open doors to innovation. It can be inspiring to be part of a group that sees things in a different way and can come up with creative innovation that otherwise may not have been considered. The ability to think outside the box and from a different angle can enable diversity of ideas to come to light.

Additionally, in an environment where diversity and inclusion are nurtured, it’s likely that individuals are more inclined to voice their ideas without fear of reprisal or ridicule. For example, junior members of the firm such as your Legal Secretary or new Personal Injury Assistant are more enabled to come forward with ideas if they believe they will be listened to and encouraged to contribute.

In a forward-thinking legal workplace, you are more likely to achieve innovation through group participation – you never know what ideas your team may hit upon!

5. Engages Employees

The link between diversity and engagement is an obvious one. Where employees experience inclusivity they automatically feel engaged and loyal to their firm.

A law firm that has engaged employees will benefit from a strong team with shared values. Along with diverse and inclusive traits comes a nimble and agile team who can turn things around quickly, achieving more in less time and with access to multiple possible solutions – driving your firm forwards.

6. Improves Company Reputation

Your Employer Brand is how you are perceived by the outside world. To ensure your law firm is seen in a positive light as knowledgeable, reliable and at the top of your game, it’s essential to ensure that your employer brand is truly reflecting your worth and achievements.

Having happy and motivated employees helps your law firm retain its status and reputation. In addition to the better service they will inevitably provide your clients, their online chat and information – formal and informal – alongside word of mouth and personal recommendation to friends and family, will help position you as the go-to firm.

7. Achieves Better Retention

A law firm who offer a diverse and inclusive workplace is going to make their employees feel valued and appreciated as individuals. Happiness in work leads to better retention levels, with staff showing loyalty to a fair employer and staying with them to build their career. Employee turnover can be costly, so investing in your diverse team is pivotal in achieving better retention rates.

8. Attracts New Talent

Ultimately, a law firm with a great reputation for diversity and inclusion, who has engaged employees, good profit margins, innovative ideas, a superb reputation and high retention levels is bound to attract new talent to want to work there.

And if that isn’t enough to convince you…

9. Increases Profits

McKinsey & Co found that where companies had more diverse teams, they also performed better financially.

Diverse teams are better able to win new talent to the firm. This, in turn, helps to improve client service, employee satisfaction and make decision-making faster.

All this gives a forward-thinking, diverse law firm an advantage over competitors and enables them to achieve more profit as a result: a cycle of increasing returns.

Conclusion

Bringing a mix of skills and experiences to the workplace is good for business, providing an admirable company culture for your law firm. It’s worth noting that this starts at the top, too. Diversity at senior level is more likely to introduce new product innovations than are those with homogeneous “top teams.”

In the millennial age, offering diversity and a great company culture means harbouring an environment where all employees are respected and valued, where there is a vision shared and worked towards by everyone, and where communication, transparency and teamwork are paramount.

While I’m not suggesting that achieving excellent diversity across your law firm will be easy, it’s something to consider working towards. The benefits are multiple, and your employees will thank you for it – as will your Senior Partners when they see the benefits reflected in the firm’s reputation and profit margins.

Next Steps

If you’re reading this article because you are looking to build a better working environment for your legal team, call one of the Clayton Legal team on 01772 259 121 and let’s have a conversation to explore your options. With our help, the transition can be smoother and quicker.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.