Defendant ELPL Fee Earner

Job Title: Senior Claims Handler (Pre-Litigation Personal Injury)
Location: Bradford
Job Type: Full-time

My client is currently seeking a highly skilled and experienced Senior Claims Handler to join their busy team defending pre-litigation personal injury claims.

This is an exciting opportunity for an individual with a strong background in EL/PL claims handling, who is keen to manage complex and high-value cases, while providing exceptional service to our clients.

Key Responsibilities:

• Handle complex and high-value EL/PL claims, ensuring accuracy and compliance with legal and procedural guidelines.
• Use the MOJ EL/PL Portal to manage claims effectively.
• Communicate with opponents, experts, statutory bodies, and clients via e-mail, telephone, and in writing.
• Negotiate on issues of liability and quantum, demonstrating strong decision-making skills.
• Pursue recovery of client losses from third parties where applicable.
• Maintain accurate financial, reserve, and risk management information for all claims.
• Comply with internal, client, and procedural protocols, ensuring all actions meet regulatory and client expectations.
• Develop and maintain good relationships with existing and potential clients, ensuring a high standard of client care.
• Provide customer service to litigants in person with professionalism and expertise.
• Keep up to date with relevant legislation, training, and practices.
• Ensure work is performed in compliance with SRA/Law Society Regulations.
• Promote and uphold the firm’s Equality & Diversity Policy in all work conducted.

Required Skills & Experience:
 

• 5+ years of experience in an EL/PL claims handling role, with a preference for candidates with experience handling retail claims.
• Strong analytical mindset and a methodical approach to problem-solving.
• Excellent communication skills, both written and verbal.
• Solid IT skills, including proficiency with claims management systems and the MOJ EL/PL Portal.
• Proven ability to build strong client relationships and deliver excellent customer service.
• Ability to manage a caseload efficiently and effectively with minimal supervision.

Benefits:

• 25+ days annual leave plus statutory holidays, with the option to purchase additional days.
• Pension scheme and private medical insurance.
• Life assurance and hybrid working options.
• Employee assistance program and interest-free travel loan.
• Access to a reward, recognition, and wellbeing platform with discounted spending offers.
• This role offers an exciting challenge for a motivated individual looking to join a dynamic and growing team. If you have the skills and experience we are looking for, we would love to hear from you!

To apply: Please submit your CV by email to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 to discuss the role further.