After the interview: what went wrong?

If you are interviewed for a job that you really want and are unsuccessful, it can be very disheartening. It’s tempting to replay the interview in your head, trying to work out what went wrong. You weren’t late and had dressed smartly. You’d prepared by doing plenty of research into the role and employer. You thought the interviewer seemed happy with your answers. So, why did they to decide not to hire you and how can you avoid it happening again?

Why you should ask for interview feedback

Instead of guessing the answers to these questions, it’s important to ask for feedback so that you understand which area of your interview technique needs developing. Don’t just chalk it up to experience and simply keep applying elsewhere. Most of us have an unsuccessful interview at some point, and it isn’t a waste of time if you view the experience as one from which you can learn and develop. Try not to let it knock your confidence: feedback might highlight aspects that you wouldn’t have considered; being mindful of them could directly result in you securing the next job that you apply for.

How to ask for feedback

How you ask for feedback will depend on the way in which you find out that you have been unsuccessful. If your recruitment consultant gives you the news, spend some time discussing the interview with your consultant who will be able to pass on any feedback and offer you tips on how you can improve your technique.

If you are telephoned by the company, ask there and then; if they email you, reply within 24 hours so that the interview is still fresh in their mind. And how do you word the request? Always begin by thanking them for the opportunity to be interviewed. Whatever you do, don’t suggest that the employer made the wrong decision. This graciousness is important because you never know when you might have to deal with the interviewer or company again in the future.

Then, rather than asking ‘why didn’t I get the job?’ or ‘what did I do wrong?’ – both of which put the interviewer on the spot and sound rather defensive – ask if they would mind letting you know what you could do to improve next time. Which area do they think that you could develop most?

If you disagree with any feedback, don’t allow your feelings to get the better of you or protest. Instead, focus on moving forward with a new insight.

What to do with interview feedback

Some feedback will be very easy to address. For example, if you are told that you responded to a particular question in a way which lacked detail, you can prepare a more thorough response should the question arise again. Other feedback may require more thought. Could you film yourself responding to key questions and review the way that you come across? Do you have a friend or recruiter that could conduct a mock interview with you? Would more research into a company help next time? If you are given a number of areas where you could improve and it seems daunting, aim to address one or two key ones.

So, see interview feedback as invaluable positive guidance which helps you to develop the way that you present yourself professionally and, consequently, enables you to have a successful career.

For more job interview advice from the team, check out our other posts here or call the office on 01772 259121 to speak to one of our experts.

During a job interview, you might find yourself being asked some tricky questions which put you on the spot. Anticipating them and preparing your responses in advance will help you to manage your nerves and stay composed on the day. So, here are some of the most common questions that trip up interviewees and our top tips on answering them.

‘Tell me about yourself.’

This seems like a very straight forward question but many candidates fall into the trap of thinking this is just a warm-up question to put them at ease and end up telling the interviewer all kinds of irrelevant things that don’t relate to the job. This is an opportunity for you to give a brief outline of your current role and state the personal and professional work experiences that relate to the position you have applied for. One way to prepare for this question is to plan and rehearse a brief statement – a paragraph or so – that quickly describes who you are and what you can bring to the company. Don’t focus too much on your childhood, school life, early career, personal likes and dislikes or hobbies, unless they are relevant to the post.

‘What is your biggest weakness?’

This is tricky because the point of an interview is to present yourself positively. The best way to approach this is to identify a gap in your knowledge or an area where you are seeking to improve yourself, which can be addressed through training or learning. For example, you may need to refresh your skills at using certain software. If you can’t think of anything, look at the person specification before the interview and identify a ‘desirable’ skill that you don’t yet have but are willing to work towards. Whatever you do, don’t tell them about a character weakness such as being continually late or forgetful.

‘What do you like least about your current job?’

The interviewer is looking to see how you speak about your existing employer and role. Be utterly professional and never criticise any individuals that you work with. The best bet here is to mention an aspect that’s far removed from the job you’re seeking. Finish by explaining that, despite the unappealing element, you have learned something useful from it or achieved something fulfilling. This shows that you have resilience and a positive attitude.

‘What has been your biggest failure?’

This is a tough question because it asks you to go over something that you’d probably rather forget, and at a time when you are already feeling under pressure. It is designed to find out more about your previous job performance and anticipate how you might behave in the future. Most importantly of all, the interviewer wants to know what lesson you learned from your failure. The number one rule here is to keep focused on your career: don’t talk about a divorce or anything similar. Equally, don’t mention something minor from years ago, like not passing a school test. Some candidates avoid the question and claim never to have failed at anything, but that also suggests that they’ve never taken any risks.

A top tip is to use the STAR framework (Situation/Task, Approach, and Results) to explain what happened. For example, you had to pitch to an existing client to win £10,000 of additional business. You approached it casually because you felt certain that the work was a dead-cert. Unfortunately, the client felt that a rival went the extra mile and gave the work to them. You have learned to treat every pitch with equal attention, regardless of your existing client relationship.

‘Where do you expect to be in five years’ time?’

Remember that employers just want to get a better idea about your background, your communication skills and how you’ll perform if they offer you the job. If you rehearse answering tricky questions and frame your responses so that you present yourself in the best possible light, you will impress interviewers, even when talking about your mistakes or weaknesses.

For more job interview advice from the team, check out our other posts here.

If you are looking for a new role check out our current jobs or if you want some career advice get in touch today.