Every month we speak to prominent professionals working in, around, and for the legal sector in the UK, uncovering their greatest inspiration, what makes them tick in a work capacity and out, and their own career paths and journey to the top of their game.

Interview with: Angie Brown | Head of Family, Senior Solicitor & FMCA Family Law Mediator | Dootsons Solicitors

WHAT HAS YOUR MORNING LOOKED LIKE?

HOW IS BUSINESS AT THE MOMENT?

In Family Law, there is a natural trend in a greater amount of work just after Christmas and in the New Year, so as ever, we are really busy, which is fantastic. We are really trying to focus on ensuring that despite the new Online No-Fault Divorce System coming into play last year and more people choosing to do the divorce part themselves, that couples understand that the divorce process alone does not offer them financial resolution or conclude their financial claims they have against one another. We are finding that is a real area for concern in the family process at present as not enough people seem to understand or are being informed properly and fully about the impact of that.

We have also been very involved with the National Family Mediation Week which was 16th to 20th January and have also now been approved by the FMC (Family Mediation Council) to offer the Government Funded £500 mediation voucher scheme to mediation clients. We are a growing Family Team at Dootsons, with a strong wealth of knowledge and experience at each service level. We see ourselves as having firm local roots, but with an online national coverage offering for all clients at local high street prices.

HAS IT ALWAYS BEEN ‘LAW’ AS A CHOSEN CAREER?

WHAT IS THE GREATEST ACCOMPLISHMENT IN YOUR CAREER SO FAR?

I have worked in award-winning firms and with award-winning teams, I have achieved fantastic settlements in Court. A lot of lawyers shout loudly about these achievements. For me, it is in the whispers where I have felt the greatest personal satisfaction. I get enormous pleasure in going to Court and seeing some of the brilliant Solicitors who I trained from apprentices or paralegals and trainees. I love watching a team thrive and grow in a practice that was originally a single solicitor workload. But mostly and I think most importantly, it is when you bump into a previous client and get to see them back at their best, having helped them through their worst times and knowing that you played a real part in helping them to achieve that and help their family evolve beyond those times.

WHO WOULD YOU SAY IS YOUR BIGGEST INSPIRATION?

WHAT ARE YOU READING AT THE MOMENT?

WHAT ADVICE WOULD YOU GIVE YOURSELF IF YOU COULD GO BACK TO THE START OF YOUR CAREER IN THE LEGAL SECTOR?

HOW HAS THE LEGAL SECTOR CHANGED IN RECENT YEARS?

In Family, the most anticipated change has been no fault divorce. This has been something we have been lobbying for through Resolution throughout my whole legal career. However, it has been the ripple effect of how these changes have been brought in that I think has had the biggest impact. I have already mentioned how people are turning to the new online system more readily themselves without solicitors, but the effects that we are seeing from that is that so few understand that that process in itself is not enough to conclude the legal obligations couples have with one another by virtue of their marriage. They are missing the point that they have continued financial obligations unless they get a financial order as well. I predict that this is going to be a surge area in the next few years and my worry is that further down the line, many parties may lose out on claims they previously had or find themselves worse off because they didn’t address it at the time of the divorce.

I hope I am wrong, but my message is for anyone going through relationship breakdown or divorcing online – please get some legal advice at the time so you can make an informed decision about what you want to do.

OUTSIDE OF WORK, WHAT MAKES YOU TICK?

AND FINALLY, YOUR GO-TO PODCAST?

The world of work is still undergoing seismic changes – in part due to the long-tail impact of the 2020/21 pandemic, as well as in response to more recent influences like the economic crisis in the UK and overseas. Legacy business practices have been put to the test, and whilst digital transformation has continued to accelerate at breakneck speed, some businesses are only now stopping to catch their breath and take stock.

One topic that continues to make headlines globally however is around ‘flexibility’ – still the most requested ‘benefit’ by job seekers who are rejecting a return to a hustle culture and supposed burnout.

The latest Work Trend Index Report by Microsoft, published late last year spotlights the topic, and claims that even though we are now many months into hybrid work, not everyone agrees on how it’s going. And whilst employees are (on the whole) embracing greater flexibility and the benefits that come with that, business leaders are having to find the balance between remaining competitive as an employer, with rising inflation, budgetary constraints, and a dispersed workforce.

Will we see a mass return to the office?

A recent survey by Slack stated that only 12% of people would actively choose to return to an office setting on a full-time basis. Yet, 50% of leaders are ‘demanding’ employees return to the fold – an approach that experts are saying could have serious ramifications for businesses that don’t offer some level of flexibility; instead impacting retention and creating flight risks that companies can ill-afford in the current market.

Nevertheless, global giants at Disney, Tesla, and Goldman Sachs have hit the headlines for vocally turning their back on remote or even hybrid working arrangements – instead insisting employees benefit from face-to-face contact with their peers, especially when it comes to collaboration and creativity.

This post-pandemic push to get people back into the office has also been adopted by other global businesses including Starbucks, Twitter, and KMPG. Yet, the supposed advantages of hybrid working arrangements continue to be analysed and pored over, with indications that this working arrangement can positively impact work-life balance, and productivity, mitigate burnout, and improve personal well-being.

For the time being it seems, there is an increasing mismatch between what employees want, and what employers are prepared to offer.

Is hybrid here to stay?

There is no doubt that the increase in remote, hybrid, and flexible working patterns has necessitated a shift in how companies operate. From having to invest in technology to support a separated workforce to contemplating (and analysing) the subsequent impact on things like collaboration, productivity, staff engagement, and culture. The road, whilst already well-trodden, is still relatively unknown as many still consider the permanency of such working arrangements.

Paul Lewis (CEO of job advertising company, Adzuna) states in a recent article in Forbes, that employers are becoming more polarised in their approach to flexible working. And whilst there is certainly one camp that has reversed any such arrangement at full throttle, others continue to see the benefit of offering flexibility (be that remote or hybrid) as a tactic to attract new (and much-needed) talent.

The hybrid dichotomy

There are evidently both challenges and opportunities of hybrid working that professional services continue to pore over as we enter a new year, not least against a backdrop of talent and skill shortages impacting general recruitment and retention of staff.

According to research by global analytic consultants, Gallup, benefits include more autonomy, less burnout, higher productivity, and a perceived improvement in work-life balance. Yet, the research also highlighted that employees noted hybrid arrangements led to decreased collaboration, access to resources, disruption to processes, and less connection to the business ‘culture’.

It is certainly an ongoing challenge for businesses to balance employee interests against general business performance – remembering as always, the needs of the end customer and if those continue to be met as the workplace continues to evolve.

The most recent Work Trend Index Report by Microsoft highlights research where over 20,000 people in 11 countries were interviewed and analysed alongside labour market trends. The key findings (presented last September), and subsequent recommendations to business leaders were:

‘End productivity paranoia’

• Whilst managers may be worried about the general productivity of employees, not in the office, 87% reported that they are more productive. This is then backed up with Microsoft 365 data and productivity signals including meeting invites, multi-tasking (sending emails in meetings), and tracked activity.
• Yet, as some businesses install tracking technology to measure productivity signals themselves, many employees are left feeling like they aren’t being trusted. This can, according to the report, then lead to digital overwhelm where employees feel the need to ‘prove’ they are working…possibly out of normal work hours.

‘Embrace the fact that people come in for other people’

• Research at this juncture indicates that the desire to return to the office environment, even on a hybrid basis, is down to people missing the social interaction and connection with their peers. Therefore ‘rebuilding social capital can be a powerful lever for bringing people back to the office’.
• Digital communication tools are as important as ever to allow employees to connect with each other and with the business leaders.

‘Re-recruit your employees’

• Despite the choppy waters of the economic and political landscape that arguably make job seekers more cautious, employers should still be mindful of staff retention…even if they aren’t actively recruiting or on a growth trajectory themselves.
• There should therefore be a focus on re-energising and re-engaging existing staff members who according to the research are still ‘turning to job-hopping, the creator economy, side hustles, and entrepreneurship to achieve their career goals’.
• This includes providing genuine growth and career progression opportunities, training, and development support

Let’s Talk About Flex

In our blog 12 months ago, we looked at definitions of the various flexible working models at the time – centred around what was coined ‘home, hybrid, or hub (office)’. And, whilst these are still as relevant today, the models themselves continue to evolve and adapt – both to the needs and desires of employers and employees and also in relation to external factors and the socio-economic landscape.

Other nuances include:

Flexi

• the employee has the freedom to pick exactly where and when they work….not limited necessarily to the home or the office

Office-First

• employee spends the majority of time in the office, and less remotely

Remote-First

• employee spends the majority of time working remotely, and less in the office

Fixed

• the employee has a set working pattern for days in the office and days at home/remotely

Compressed

• depending on the needs of the business this may include full-time hours worked across a shorter amount of days e.g nine longer days instead of ten – giving employees flexibility without losing capacity

Annualised Hours

• the employee has to work an agreed amount of time over the year, but (aside from core hours) has flexibility around when they work based on extra demand

Four-Day Forecast

As well as the ongoing rumblings around flexi-, hybrid-, agile-, and remote-working, there is also a renewed focus on the ‘4-day week’ – not least because of the pilot programme that launched in the UK last year, which has just published its initial results (based on data from US, Australian, and Irish businesses in the first phase of the trial).

The programme, the brainchild of the not-for-profit ‘4 Day Week Global’ founded by Andrew Barnes and Charlotte Lockhart, advocates investment in the transition to reducing working hours; a ‘business improvement strategy centred on working smarter rather than longer’, and investing in the wellbeing of a business’s employees. Notably, the trial is based on a so-called ‘100-80-100 model’ = ‘100% of the pay, 80% of the time, but critically in exchange for 100% of the productivity’.

The notion of a shorter week had already been gaining traction in recent years, and as the pandemic forced through many changes in the workplace, a more formal approach was taken in 2022 with the world’s first coordinated trial and large-scale independent research into the impacts of a 4 day week.

The results, published last November, hail the pilot a resounding success on nearly all fronts with participating businesses reporting increased revenue, reduced absenteeism and resignations as well as a general increase in staff engagement and satisfaction in their roles. None of the businesses who took part in the trial will return to a 5-day week.

With pilots now taking place across the globe including the UK, South Africa, and Canada, it certainly seems many businesses are at least open to the idea of a seismic shift to the working week as we know it – but only, of course, if the numbers stack up.

In Conclusion

The pandemic of 2020/21 certainly accelerated substantial changes to working patterns and behaviours – shaking up when, where, and how individuals operated. It seems that in this sense, we are still in somewhat of a state of flux as businesses contend with economic instability, rising costs, declining staff retention, and a skills shortage impacting recruitment.

Yet the cards, arguably, are still being held by employees who remain resolute that flexibility (in whatever form) is a leading factor in decisions around if they stay, or if they go (and indeed, where they go next).

It is certainly true that there is no one-size-fits-all solution for employers as they continue to navigate these choppy waters, yet the narrative (at the moment at least) certainly predicts that flexibility isn’t a fad…rather, it’s the future.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

Finding the ideal talent for your legal team is the first stage of building a successful business. Once you’ve attracted top-performing candidates to your workforce, you also need to ensure you’re taking steps to keep them around.

And with hiring activity still healthy across the legal landscape, employees have many opportunities to switch firms should they find themselves unsatisfied with their current employment. That means learning how to retain your top talent is more important than ever.

Legal professionals can choose to leave a firm for a variety of reasons. Sometimes, they feel they’re not getting enough satisfaction from their role, or they lose interest in the firm’s vision for the future.

Other times, employees may feel they don’t thrive in their current position due to issues with colleagues or managers.

While the cost of replacing a lost employee can be significant, it’s worth remembering that anywhere up to 75% of turnover can be avoided.

That is why it is critical to recognise the signs that your employee might be looking elsewhere.

In this post, we are going to share several signs to be aware of.

1. They’re Avoiding Long-Term Projects and Growth

When an employee decides they no longer want to work with a firm, they often begin to reduce their involvement in long-term projects and strategies for development or growth. They stop envisioning a “future” with the business, which means they generally spend more of their time on short-term tasks and simply “checking boxes” on their to-do list.

When an employee who previously volunteered for various challenging projects no longer raises their hand in meetings or delegates long-term work to other employees. In that case, this could signify they’re not planning on being around for long.

Pay close attention to whether your staff members still invest in their future with the company by agreeing to learning and development opportunities or discussing goals during one-on-one meetings. If your employees no longer see a future with you, change their perspective by offering them insights into progression opportunities, they might miss out on if they leave.

2. They Show Visible Signs of Stress

The World Health Organisation says “burnout” is a significant occupational phenomenon that has increased drastically in recent years. Burned-out and overwhelmed employees disengage from the workplace, show clear signs of exhaustion, and often look for alternative work opportunities. With this in mind, tracking your employee’s mental and physical health is important.

Pay attention to signs of exhaustion, like the heavy reliance on caffeine, yawning, or even a slower-than-usual pace in your team member’s workflow.

The attitude of your employee might begin to change too. They may appear to be overwhelmingly negative towards other colleagues or attempt to isolate themselves from their peers, taking part in meetings less than usual. In some cases, they could even become more argumentative or aggressive. If you notice signs of burnout, speak to your staff member about how you can help them manage their workload.

3. They’re Not as Creative or Intuitive as Usual

When employees decide to leave a business, they stop actively contributing to its growth. You may notice some of your top performers who used to share ideas for development in previous meetings are now quieter when you’re asking for suggestions or advice.

Rather than trying to solve problems with out-of-the-box ideas and collaboration, your team members may simply pass difficult tasks onto other employees. They could stop taking the initiative with their work and may focus on doing just the “bare minimum” to get by.

An employee who’s occasionally quiet during business meetings isn’t necessarily a cause for alarm. However, if your team member seems to have lost their passion for helping the firm grow, they may no longer feel inspired by your firm’s mission or values.

A good way to address this issue is to give your team members regular feedback and let them know how much you value their input. Employees are more likely to contribute when they feel recognised and rewarded for their hard work.

4. They Focus More on External Networking

Networking is important in building a thriving career as a legal professional. It’s not unusual for dedicated employees to visit industry events and connect with other experts on social media. However, there may be a problem if your team members focus more on external networking than on building internal relationships.

If you notice your team members are disconnecting from their internal peers, failing to attend meetings, or spending less time chatting with colleagues, check out their external networking efforts. If they’re heavily invested in adding new connections on LinkedIn and improving their personal brand, this could be a sign they’re looking for a way to branch into new opportunities.

There are a few ways managers and supervisors can tackle this issue. Preventing staff from building external connections isn’t an option, but you can encourage your team to bond with their colleagues through team-building exercises and more consistent internal communication.

5. Their Performance Begins to Suffer

For a legal employee to thrive in their role, they need to do a lot more than just show up and follow the instructions given by a manager. The best staff members are constantly pushing themselves to be their best. However, if your employee is disengaged and disinterested in their work, you may begin to notice performance issues.

You might be able to notice more errors in their work, which they never used to make before. Or perhaps your customers are providing negative feedback concerning a specific employee’s behaviour. Other colleagues may even complain that one team member is no longer pulling their weight around the office.

If your staff member is no longer reaching their targets or making the right amount of effort, the first step shouldn’t always be to engage in disciplinary action. Speak to your team member and discover what’s happening behind the scenes.

Don’t Lose Your Top Performers

In today’s changing legal landscape, issues like disengagement, burnout, and even “quiet quitting” are becoming increasingly common. Fortunately, if you can recognise these signs ahead of time, there are still things you can do to re-ignite your staff’s passion for your firm and prevent them from seeking other employment options.

Pay attention to your top performers, and make sure you’re not actively pushing them away.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

Interviews can be nerve-wracking at the best of times. If you’re applying for an amazing new job opportunity in the legal sector, the pressure to present yourself as a reputable, trustworthy, skilled and reliable individual can quickly get on top of you, no matter how confident you usually feel.

While most interviewers expect to see a few signs of nerves in candidates, making certain mistakes during this crucial conversation could mean you miss out on a fantastic role.

Whether you’re meeting with an employer through a video conference or participating in a face-to-face interview, it is key to be prepared.

So here are some of the most common interview mistakes you should always avoid.

1.  Not Being Prepared

Perhaps the biggest cardinal sin any legal candidate can commit is failing to prepare fully for the interview. It should always be your number one priority, before going into any interview, to research the firm thoroughly. Take a closer look at the job description and ensure you know exactly what your employer is looking for, so you can prepare answers to interview questions that showcase the right competencies and characteristics. Examining the job description carefully will also help you determine whether the role is right for you.

Study the firm’s website to get a feel for its culture, vision, and values, and try to incorporate these factors into your answers too. Check the firm’s social media channels, and ask your legal recruitment agency for advice. The support and guidance that they offer during these times can be invaluable.

2.  Dressing Inappropriately

Times have changed, although not that much that dressing appropriately for an interview no longer matters. Most interviewers won’t give you a specific dress code to follow before you turn up for the conversation, so it’s up to you to use your common sense. If you’re unsure whether the firm is generally a bit more “laid back” about dress codes, dress professionally.

You don’t necessarily need to wear a suit for every interview, but you should focus on letting the level of professionalism you want to bring to the interview show through your dress code. This applies not just to face-to-face interviews but video interviews too. Hiring managers still expect to see professionally-presented candidates when they’re interacting over video.

Dressing properly will show your interviewer that you’re taking the interview seriously.

3.  Talking About the Wrong Things

For a hiring manager in the legal industry, an interview is a chance to get to know candidates better, evaluate their competency for the role, and determine whether they will fit the firm’s existing culture well. The things you discuss in your interview should highlight why you’re a good fit for the position and business.

With this in mind, make sure you don’t start talking about the wrong things. Don’t immediately jump into a discussion about salary (you can ask about this later), and try not to get too caught up in small talk at the beginning of the interview, either.

Most importantly, never criticise former employers or colleagues. Talking negatively about a previous place of employment will make you look petty.

If you’re asked questions like “Tell me about a time that you didn’t work well with your manager”, don’t try to pin the issue entirely on them. Focus on the communication issues or other problems which contributed to the situation.

4.  Not Being Punctual

A well-known quote says, ‘the way you do anything is the way you do everything.’

Therefore, an interview is the first opportunity to demonstrate how you ‘do’ things and what kind of employee you will be to your potential employer. Arriving late is never a good sign, as it shows you’re not well-organised, punctual, or good at time management – even if you have a valid excuse.

Ensure you’re going to arrive on time or early for your interview by planning your route and setting off early if you’re concerned you will be affected by traffic. If you’re taking part in a pre-screening interview over video or your interview is a video conference, make sure you check all of your software and hardware is working in advance.

When the interview begins, don’t rush off to grab your CV and other resources before you can start talking. Show you’re well-prepared by having everything you need in front of you. If you can’t avoid being late, call your hiring manager to let them know what’s happening as soon as you’re aware you’re not going to arrive on time.

5.  Poor Body Language

Around 55% of communication is non-verbal. It’s not just what you say that your hiring manager will be paying attention to in an interview, but how you present yourself too. Slouching in your seat, constantly checking the time, or fidgeting all show your potential employer you’re distracted or uninterested in the role.

Before an interview, take a few deep breaths to focus. Concentrate on regularly making eye contact with the people you’re talking to, sitting straight, and maintaining confidence. Keep your hands in front of you on the table or in your lap, and never check your phone during a meeting.

If you’re worried about what your body language might be saying about you, it could be helpful to practice some “interview scenarios” with friends before you go for the actual meeting.

6.  Not Listening Properly

Employers want their legal employees to be passionate, engaged, and attentive. With this in mind, you should always show your hiring manager that you’re listening carefully to every word they say. If you feel your attention slipping during a particularly long interview, make an extra effort to stay engaged. Lean forward slightly, make eye contact, and focus.

If you’re not sure whether you’ve understood a question correctly, ask your hiring manager about it. It’s okay to double-check that you know what they’re looking for when they query something. Just try not to ask your hiring manager to repeat themselves constantly.

A good way to show you’re actively listening is to rework the question into your answer. For instance, if someone asks you to “tell them about a situation where you acted as a leader”, you could say, “I think I showed my leadership qualities best during…”

7.  Failing to Ask Questions

Preparing for an interview doesn’t, of course, bring an end to learning about the firm in question. There is also another element of an interview that is essential in not only demonstrating your enthusiasm and interest for the role and firm, but actually ensuring you are sense-checking job suitability against your own objectives while you’re in the room.

All interviews, whether they are conducted over the phone, over video/virtually, or face to face, will present the opportunity for you as the candidate to ask questions.

Pass up this opportunity at your peril.

In Conclusion:

Interviews can be an anxiety-provoking experience, even for the most confident people. Not only must you show your best side to your potential employer, but you also have to find a way to stand out from the competition, and the pressure of presenting yourself correctly can quickly get on top of you.

But by avoiding these common pitfalls and getting your preparation right, you can significantly increase your chances of making a positive impression on the hiring manager and landing that legal role.

At Clayton Legal, we are committed to helping candidates every step of the way in finding their dream legal role, and part of that means giving them whatever support they need in preparing for upcoming interviews. Having built up valuable working relationships with many of the law firms we work with, we’d like to think we know a thing or two about some of the most discussed topics around culture, structure and remuneration.

If you are considering making the next step in your legal career, our team are here to point you in the right direction and give you the rundown of what opportunities are in your region and practice area.

Get in touch today for a confidential, impartial chat and we’ll help you take that all-important first step in the next stage of your career.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

Every month we speak to prominent professionals working in, around, and for the legal sector in the UK, uncovering their greatest inspiration, what makes them tick in a work capacity and out, and their own career paths and journey to the top of their game.

Interview with: Jillian Josephson | Partner & Head of Commercial Property | AST Hampsons LLP

WHAT HAS YOUR MORNING LOOKED LIKE?

HOW IS BUSINESS AT THE MOMENT?

I am privileged to have an array of different clients operating in the commercial property market. I’ve got a fantastic portfolio acquisition on my desk at the moment working with a team of several solicitors, agents, clients and lenders with a March deadline so it’s all hands to the pump! The wider team are busy and buoyant although the pressure cooker of the last 2 years seems to have eased slightly for the start of 2023.

HAS IT ALWAYS BEEN ‘LAW’ AS A CHOSEN CAREER?

WHAT IS THE GREATEST ACCOMPLISHMENT IN YOUR CAREER SO FAR?

Building up and looking after a client base who could go anywhere for legal advice but choose to work with me. I have worked hard to develop a new following for the firm (which is very established with its own loyal base) and am grateful and proud of the quality of instructions and clients that I get to be involved and work with, on a daily basis. I had my best billing year on record last year and thrived on the extent of work I was involved with for so many different clients.

WHO WOULD YOU SAY IS YOUR BIGGEST INSPIRATION?

WHAT ARE YOU READING AT THE MOMENT?

WHAT ADVICE WOULD YOU GIVE YOURSELF IF YOU COULD GO BACK TO THE START OF YOUR CAREER IN THE LEGAL SECTOR?

HOW HAS THE LEGAL SECTOR CHANGED IN RECENT YEARS?

The profession has changed so much since I started in the early 2000’s. I have worked as a property solicitor through the recession of 2008 onwards and I endeavoured to make myself indispensable to clients who were experiencing challenging times in an ever changing market. In a way it made me – I realised I could drum up clients from scratch and professionally stand on my own two feet even when the world around me was crumbling! Certain areas are becoming more process driven and the advent of technology has encouraged an “on demand” service. The landscape has changed significantly since I qualified 18 years ago and there is undoubtedly more change to come!

OUTSIDE OF WORK, WHAT MAKES YOU TICK?

AND FINALLY, YOUR GO-TO PODCAST?

Read our feature introducing our new hires in Lancashire Business View.

Legal Recruitment specialists, Clayton Legal, have welcomed eight new hires to their team across their offices in Preston and Manchester as they push on with growth plans for 2023.

The latest cohort includes Natasha Roe, Patrick Hackett, Mark Davidson, Sadiyah Raja, Chris Orrell and Josh Nevin who all join the business as Recruitment Consultants, bringing previous experience across professional services, legal, and recruitment sectors.

The new additions will boost the well-established regional teams as they continue to unite hirers in the sector, with jobseekers across all practice areas.

Digital Communications and Content Executive, Omowumi Osundina, has also been recruited to further enhance the marketing department alongside Joel Okoye who joins as a Digital Marketing Apprentice. The appointments of Omowumi and Joel have been made to further enhance the already-established Clayton Legal brand and service offering, as well as drive continuous improvements to the company’s digital channels and client communications.

Lynn Sedgwick, chief executive, said:

“I am absolutely delighted to welcome all seven of our new starters to the Clayton team. Their skills, knowledge and previous experience are already having an impact on our business, and the way we are able to offer a transformational service to Law Firms across the country, as well as legal professionals seeking a new opportunity.

Despite the somewhat uncertain economic backdrop, we are continuing to invest in our business – our people, products and processes – in line with demand for our services and our own ambitious growth plans.

We are committed to being the very best service provider and build on our 25-year heritage in the legal field – and plan to add to our headcount further in the coming months as our search for customer-focused, experienced recruiters continues.”

The increased hiring activity is in addition to the physical growth of the business which opened a second office in Manchester city centre in Autumn last year, with plans to open other branches across the country later this year and beyond.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

The recruitment process for many businesses can be overwhelming, time-consuming, and costly. Add in the tail end of a pandemic, economic uncertainty, and political instability, and the process soon becomes a minefield.

Yet the objectives remain the same for those responsible for hiring within their Law Firm – retain, engage, and motivate their existing people, and attract top talent in line with growth and business objectives.

As businesses in many sectors, law included, battle skills shortages and a shrinking workforce, vacancies remain unfilled and incumbent teams are smaller -putting pressure on service levels, productivity, and ultimately profitability.

When market conditions are challenging, it is easy for Hiring Managers and/or Partners to make rash decisions or have a temporary lack of judgment. Recruiting under pressure can mean that processes aren’t followed in the same manner, including ethical recruitment practices and standards, albeit temporarily.

But what is ‘ethical recruitment’ exactly? And why should it help to guide your recruitment strategy even more so when times are tough?

Ethical recruitment – a definition

Ethical recruitment as a searchable term has a number of definitions that focus on everything from inclusion in your DEI policy to unconscious bias and the legalities of working conditions and non-discrimination.

Whilst the above undoubtedly should be a considered part of your general hiring practice and standards, ethical recruitment in general terms can be defined as ‘practices designed to ensure the highest standards of professionalism, fairness, and transparency’.

In even simpler terms, it is about doing the right thing – and in hiring, that relates to the jobseekers and candidates you are hoping to attract to your firm.

Why is ethical recruitment important?

The last few years in particular have seen a spotlight on the importance of an ‘EVP’ (Employer Value Proposition) – the way, or ways that your Firm differentiates itself from its competitors when it comes to attracting talent.

Fundamentally it is a list of specific and unique benefits an employee can expect to receive when they join your firm – but also seeks to communicate and describe what your company stands for and offers as an employer.

Whilst your EVP should unquestionably be viewed as a tool to impact retention of existing team members (ultimately creating advocacy amongst employees to further engage (and promote) the business from within) it is also an essential part of a firm’s hiring strategy and chance to showcase to the market why your law firm is the first choice for jobseekers in that particular region or practice area.

As well as communicating tangible rewards (remuneration, benefits, bonuses), a firm’s EVP should also seek to demonstrate its vision, values, good standing, and reputation amongst its own customer-base and existing employees.

The recruitment of new members of the team – the end-to-end process, therefore, undoubtedly impacts the latter point here:

Your Firm’s Reputation

Acting with the candidate’s best interest at all times is a fundamental part of ethical recruitment and needs to be considered from the very outset and start of the hiring process. Your firm’s reputation in a competitive market will be a key element in a jobseeker’s decision process – and how you treat potential employees is key.

This includes being honest and transparent in your job advertisements, accessibility, and general communication throughout the process.

Quality of Candidates

Jobseekers, particularly in a candidate-driven market, are looking more intrinsically than ever at their potential new employers. From their corporate social responsibility endeavours to ways they demonstrate their values and vision, legal professionals who are actively looking for a new opportunity are looking beyond salary and the once-heralded annual bonus.

Rather, they are looking for firms that take the time to understand their own ambitions, long-term career aspirations, personal development goals, and motivations.

Demonstrating all of these things in your hiring process will undoubtedly lead to a ‘better’ quality of candidate – facilitating the right long-term fit as opposed to just filling the position.

Financially Logical

If a firm has to backfill a position or is struggling to hire a seat that brings in fees (or business leads), the impact on the bottom line can be significant. Yet making snap decisions in the hiring process can be equally as damning financially.

A recent article in Forbes looks at this exact problem and likens the impact of hiring the wrong person for a role as a ‘crack in a dam’ that you may not notice at first, but in time will ‘deepen, widen’ and ultimately collapse. The cost of a bad hire therefore should not be underestimated.

Ensuring that your hiring process is fair, consistent, and purposeful is key to ensuring you not only attract quality candidates but ensure that those you engage with are already a good fit and committed to a long-term career with your firm.

Putting ethical recruitment at the heart of your hiring

There are a number of steps a firm can take to ensure that ethical recruitment is a considered element of their overall strategy. Whilst not exhaustive, these include:

Recruiting candidates without discrimination

Discrimination in the hiring process often comes down to something called ‘unconscious bias’ that can affect judgement and decisions around who to interview, offer and hire.

Even today, businesses across all sectors struggle with diversity, so having practices that mitigate bias and promotes fairness as part of a wider DEI programme is key.

A McKinsey study in late 2020 found that diverse team members struggled the most during the pandemic and a lack of awareness around diversity, equity and inclusion issues continue to negatively affect employees even now. The data also confirmed that diverse teams tend to achieve ‘more.’ Therefore, it is logical to assume that law firms want to attract diverse talent in a competitive business environment.

So how can a firm seek to mitigate any bias in their hiring?

1. Consider anonymised applications (names, photos, address omitted)
2. Consider skills-based assessments rather than CVs that focus on qualifications and education
3. Ensure your interviews are consistent (structure, flow, question set, interviewers)
4. Consider interviewer ‘panels’ rather than the same interviewer

Move the process forward with cadence

Not to be confused with moving ‘quickly’, moving at an appropriate pace is important as it ensures that candidates in the transactional part of the process (CV review, interview, negotiation) are kept informed of progress and not left wondering about their options.

‘Ghosting’ candidates is a strict no-no. Legal professionals who have taken the time to update their CVs and covering letters, engage with a recruiter or gone through lengthy applications, taken part in virtual or face-to-face interviews, prepared business cases, or in the very least researched your firm and your people deserve the respect and swift response throughout the hiring process.

Once again, tardiness here can impact not only your professional reputation but can also impact your firm competitively if that candidate has a number of options on the table.

Transparency and Honesty

Communication and regular updates are at the centre of ethical recruitment practice. This starts with the job description and associated advertisements which themselves should provide clarity about the role, expectations, and responsibilities.

Individual feedback following applications may not always be realistic due to the volume and time needed to do so, however ensuring that communications around what an applicant can expect should be a bare minimum, ie an auto response that advises that successful applications will be contacted only.

Feedback following interviews however should be mandatory – and regardless of the subsequent decision, should be professional, respectful, and honest.

Partner with an Ethical Recruitment Partner

If you are responsible for hiring at your firm, whether that is your sole remit as a Hiring Manager, or an element of your role in HR or even as Partner, ensuring that ethical recruitment runs throughout your supply chain is key, including the use of recruitment agencies that you partner with.

Selecting ethical agencies is harder than it sounds, but there are some key things to look for that echo the main points above:

1. They have a good reputation
   …Check their website and general digital footprint for case studies and testimonials from other law firms AND jobseekers. Whilst on the face of it these focus on the outcome of a ‘filled role’, what else can you ascertain about how the candidate was treated, or the service that the consultant provided to the firm?
2. They are affiliated with an organisation or membership body that focuses on excellence and good practice
   …Recruitment as an industry is not legally regulated, yet many agencies choose to be part of a professional body that is dedicated to quality, professionalism, and trust. These organisations (such as the REC or APSCo) ensure that the agency is informed of any legislative changes within their sector and also provides members with the information, intelligence, ideas and support they need to be compliant and act in the best interest of clients and jobseekers alike.
3. They take the time to understand the role, your firm, and your requirements
   …Building long-term professional relationships is the sign of an ethical recruitment business. They are not interested in just filling a role and moving on to the next, but take time to understand your challenges, your motivation, and your specific requirements in detail before representing your firm with their candidate pool.
4. They only shortlist candidates that are a fit
   …In a similar vein, agencies that scatter-gun CVs that are irrelevant only demonstrate that they have not understood the brief or your firm, or indeed the candidates that they represent in the market.
5. They adhere and respect your own processes
   …Whatever your individual role in the hiring process for your law firm, you will undoubtedly have your own internal processes to follow – whether you invite speculative CVs, only work with agencies on your PSL, or have a recruitment portal. An ethical recruitment agency will respect these processes and seek the relevant permissions from candidates regarding representation before liaising with you according to your preferences.

In Conclusion

Whether you use the services of recruitment partners or not, ethical recruitment practices are essential to embed and maintain, as failure to do so can damage your professional reputation and general ability to hire, at least from a long-term perspective.

If you do choose to seek help with your hiring via a recruitment agency, then taking some time to conduct your due diligence into their own reputation and processes is essential as failing to do so can certainly come back to bite you, and by association, can be equally as damning.

At Clayton Legal, our reputation and good name in the legal sector has been built up over 25 years, and as members of APSCo, fairness, transparency, and ethical practice is a real driving force that we instil into our own processes. If you are actively hiring at the moment, we’d love to be a part of that conversation and talk to you in more detail about our approach, our market knowledge, and the movement of talent in your region.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

Even in a world where 91% of all employers now use social media as part of their hiring process, the CV/Resume is still one of the most important tools any candidate has.

It is the first thing most employers will look at before even thinking about inviting someone to an interview. It’s also your best chance to immediately introduce your education and experience. Used correctly, your CV can improve your chances of getting the ideal job.

Unfortunately, many legal candidates struggle to convey the right information in their CV/Resume and cover letters. Some candidates are still using old-fashioned, outdated, or complicated formats which are not relevant to the jobs they apply for.

Here are the 5 steps you can follow to ensure your CV stands out to any hiring manager.

Step 1: Make it Relevant

One of the biggest mistakes legal professionals make, is attempting to use their CV/Resume as a catch-all document for every potential role. However, this document is not just a list of your educational credentials and accomplishments. It is your opportunity to convince a hiring manager that you’re the right person for their specific position.

Start by researching the firm and making a list of all the important traits, experiences, and characteristics they value. Your CV should be tailored to the specific job description for the role you’re applying for. If you know a firm values innovation and intuition, use your CV to highlight how you have shown these traits in previous roles.

Remember, only around 2% of candidates make it to the job interview stage when they go it alone without the help of a specialist legal recruitment/staffing/search company. Working with your consultant/recruiter to determine exactly what you should include on each CV/Resume will boost your chances of success.

Step 2: Keep it Short and Sweet

Some studies suggest that up to 100 people will apply for any given role, which means even in a candidate-driven legal market, you’ll still have a lot of competition to go up against.

When sorting through countless applications, employers do not want to waste time on lengthy, complex CVs. They are more likely to spend their time looking at applications that get straight to the point, highlighting the information an employer wants to know about their candidates.

With this in mind, edit your CV ruthlessly before you submit it. The best CVs are no more than two pages long, and some can be as short as a single page. Remove any information which might not be specific to a role or might be considered outdated and make sure your most essential information is located towards the top of the page. Your core skills and experiences should not be hidden on page two but placed directly under your personal profile.

Step 3: List Accomplishments, Not Just Prior Roles

When sorting through applications for a job role, most legal employers are not only looking for evidence you have experience in the industry. They want to see examples of your previous accomplishments and understand why your background is valuable to their organisation.

When you are listing your prior experiences on your CV, use concrete numbers, statistics, and clear information to demonstrate what you’ve done in the past. Do not just mention day-to-day job activities, tell your future employer a story about how you’ve evolved in your career.

For instance, if one of the core responsibilities of your new role will involve analyzing data or conducting research, draw attention to how you did this in a previous role to boost a firm’s efficiency by X% or reduce costs by X%.

Step 4: Get the Structure and Formatting Right

A complicated, confusing CV will automatically place your name at the bottom of the pile for potential hires. Make sure you get the structure and formatting right. Around 99% of companies now use automatic scanning technology to sort through CVs in search of specific keywords and phrases. This means you need to ensure you choose a file format that’s suitable for these tools.

It’s also worth structuring your CV in a way that helps draw attention to the most valuable information first. Here are some of the sections you should include:

• Personal Details: Countless legal recruiters receive CVs that miss out key details like a name, email address, and contact number. These are crucial for ensuring a potential employer can reach out to you.
• Personal statement: In your personal statement, highlight why you’re the ideal person for the specific role you’re applying for. Keep this section short and focus on things like previous accomplishments and experiences which make you right for the
• Work experience: Highlight all of the relevant work experience which could demonstrate your ability to thrive in this specific role. Include the name of the organisation you worked for, and what you achieved during your time there.
• Achievements: Outside of your work experience section, you should highlight other relevant achievements with quantifiable evidence. For instance, you might write about the time you managed a team when working for a charity and helped to increase donations by X%.
• Education: Only list education relevant to the job. You don’t need to go all the way back to your first school credentials. Focus on the specific accreditations your employer is looking for. You can usually find requests for specific educational credentials on the job listing.

Step 5: Double-Check Before You Send

Even in a world filled with spell-checkers for your digital documents, it’s easy to make a mistake with your CV. Ensure you have the right country setting for your spell checker and take the time to read through your application a few times before you send it off.

Working with a legal recruitment consultant during this stage can be particularly helpful, as they can pinpoint any areas you might need to expand on to improve your chances of getting the role. While they won’t necessarily spell-check your CV for you, they can sometimes share some tips on how to make your application stand out.

It’s also worth double-checking the job listing to see if the firm has any specific requests for how you submit the application. Some law firms prefer files to be sent in a specific format. It’s important to show you can follow instructions carefully.

Even in today’s digital world, overlooking the importance of the humble CV can be detrimental to your chances of success. As it is the best tool you have as a legal professional to highlight your skills and accomplishments to potential employers, it should be given adequate attention and crafted well enough to make your application compelling. You can also take it a step further and enhance your CV with a great LinkedIn profile filled with endorsements about your skills. More information on creating a winning profile can be found here:

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

Click here to speak to one of our experienced Legal specialists or call 01772 259121 for more information on how our exceptional recruitment experience can help your career aspirations.

Every month we speak to prominent professionals working in, around, and for the legal sector in the UK, uncovering their greatest inspiration, what makes them tick in a work capacity and out, and their own career paths and journey to the top of their game.

Interview with: Neil Davies, Director | Neil Davies & Partners, Solicitors (NDP)

WHAT HAS YOUR MORNING LOOKED LIKE?

HOW IS BUSINESS AT THE MOMENT?

As a business we are very busy, especially across insolvency, restructuring and commercial work which has been generally driven by the increased costs falling on businesses.

HAS IT ALWAYS BEEN ‘LAW’ AS A CHOSEN CAREER?

WHAT IS THE GREATEST ACCOMPLISHMENT IN YOUR CAREER SO FAR?

I think my biggest accomplishment is still being here as a practicing solicitor after 32 years. I’m lucky to be part of a great team of 14 driven individuals who all share the same goals and have the same vision.

Training young lawyers is a fab by-product of what we do every day and something I enjoy immensely.

WHO WOULD YOU SAY IS YOUR BIGGEST INSPIRATION?

WHAT ARE YOU READING AT THE MOMENT?

WHAT ADVICE WOULD YOU GIVE YOURSELF IF YOU COULD GO BACK TO THE START OF YOUR CAREER IN THE LEGAL SECTOR?

HOW HAS THE LEGAL SECTOR CHANGED IN RECENT YEARS?

I would say that the sector has changed beyond recognition in recent years. Technology has greatly improved how and what we do. However I do feel that Lawyers generally do not get the respect from clients that they used to-probably in large measure our own doing.

OUTSIDE OF WORK, WHAT MAKES YOU TICK?

AND FINALLY, YOUR GO-TO PODCAST?

Talent planning in 2023 – how can law firms ensure they are attracting and retaining the best talent in a job landscape that has been altered significantly by the pandemic?

In recent years, the U.K. legal profession has changed to meet client demands in terms of staffing, regulatory changes, the services that they offer – all in an increasingly skills-short market.

Skills shortages have become the norm in many areas of law, with mid-level professionals the most sought-after demographic; digitally skilled employees are also in high-demand, particularly since the pandemic.

Rapid growth in certain areas of law this year, namely Property Law, Conveyancing and Family Law, has only added to the challenge of finding exceptional candidates who say ‘yes’ to your job offers.

Today, we look at what factors are going to affect talent planning in the legal sector in 2023, and what your law firm must do to react.

Planning Your Talent Pipeline to Avoid Potential Risk Factors

Starting the new year by focusing on filling your talent pipeline is a must for any law firm looking to hit the ground running next year, and hit their hiring KPIs.

Identifying potential future roles for your changing law firm is a must. Think about how your organisation is likely to change, or areas you want to expand into.

There may not appear to be any signs of your current team leaving, but when you assume that no-one is planning to leave, this puts you in a risky position.

If your top family law solicitor handed in their resignation tomorrow, would you have anyone lined up to take their place?

With such a strain on many areas of law currently like family, property and commercial, the team’s workload would become unmanageable if a position lay vacant.

Working on your talent pipeline involves a focus on your employer brand; your online presence. Are you promoting your brand online as a great employer? Is your website mobile friendly? Do you regularly engage with legal professionals across your socials?

Building your talent pipeline takes work, and it’s easier when you work with a legal recruiter who will guide you through all the various stages involved.

Don’t let the potential risk of an unexpected vacancy get in the way of your success this year – start planning your talent pipeline now.

Finally, let’s look at how next year’s budgets could affect your legal talent planning.

Getting the Most Out of Your Budget

Legal business leaders understand just how essential budgets are going to be in 2021.

You will only have a set amount towards recruitment, and in our post-pandemic world, budgets are getting tighter everywhere.

One way businesses try to save money is by slashing budgets, but what smart law firms do is make sure that they are getting the most out of the funding they do have.

This means working with a recruiter who guarantees your investment and offers money-back guarantees to ensure peace of mind, like Clayton Legal.

When you are working with a tight recruitment budget, getting the best ROI is vital.

The cost of a bad hire can run deeply into your business. From interruptions to workflow, wasted time and training costs, and the cost to re-hire – wherever you are spending your recruitment budget next year, it needs to be with a recruiter who will guarantee your investment.

Talent Attraction – What do Candidates Want?

Knowing what you want from your legal candidates and finding them are two very different things. Our recruitment services are often called in when employers are struggling to find candidates with the right skills, attributes and attitude – the right mix can be hard to find, especially in a world where legal job roles and priorities are changing.

From the candidates we speak to, we have identified three areas to focus on which will help you attract and retain top legal talent.

Training and development – The pandemic might have got in the way of learning and developing in your law firm this year. Still, the most valuable candidates are looking for companies where they will be continually developed.

Digital focus – Alongside legal and personal development training, legal employers who are keeping ahead of the digital curve will also attract the best talent. Law firms that struggle to offer comprehensive digital tools and training in a world where remote working is on the rise could fall behind.

Flexible arrangements – Since the pandemic, employees are more aware of the benefits of a hybrid working culture. Employers who can offer the choice to work from the office, from home or a mix of the two will attract a broader range of candidates.

In an ever-increasing skills-short market, failing to offer what candidates are really looking for could affect your recruiting process.

Getting your recruitment offer right is just one factor involved in talent planning.

Talk to Clayton Legal today about how we always guarantee your investment, and how our expert recruitment process will add value to your law firm.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.