Remortgage Case Handler

My client, based in Stockport, is a leading and modern conveyancing firm dedicated to transforming the moving market. Their conveyancing and remortgage team provides top-tier service to clients, and they are now seeking additional talented individuals with remortgage experience and excellent client care skills to join their team.

As a Remortgage Case Manager, you will be responsible for managing your own caseload, overseeing the entire remortgage process from initiation to completion. This includes shaping the client experience, tackling complex legal aspects, and driving positive outcomes. You will work alongside a collaborative, high-performing team known for innovation and exceeding expectations. Additionally, the firm offers a lucrative bonus scheme, providing an opportunity to earn an extra £12K – £15K per year on top of your base salary. There is also a clear career progression path available, offering the chance to grow both professionally and personally.

Key responsibilities include managing a substantial caseload of remortgage files, meeting personal targets, and prioritizing and managing deadlines. You will handle complex aspects of the remortgage process and be responsible for the files from opening to completion with administrative support. Providing exceptional service to clients, introducers, and associates is a key aspect of the role, along with addressing complex inquiries and identifying potential risks. You will ensure that files comply with service level agreements, regulatory, and statutory requirements, and maintain detailed telephone notes throughout transactions. You will also assist with training and coaching trainee case managers, suggest improvements to processes, and ensure compliance with company policies.

The ideal candidate will have at least 2 years of experience as a case manager, be a self-starter with strong initiative, and have a passion for delivering high levels of customer service. You should also possess strong attention to detail and excellent verbal and numerical skills.

With a salary on offer for this role ranging from £24,000-£28,000 depending on experience level, this firm also offer Hybrid working with a mix of working from home and in office as well as 23 days holiday which can increase with service and a whole host of further staff perks!

If this role is of interest to you, please get in touch to discuss further on 0161 9147 357 or email t.carlisle@clayton-legal.co.uk